Infrastructure Support Engineer

We are looking for a hands-on Infrastructure Support Engineer to provide both local IT support and "hands & eyes" services for remote infrastructure teams at our customer's site in Zedelgem. This is a broad and challenging role for a strong IT generalist who enjoys variety and impact, a role that requires a strong sense of ownership and responsibility, a talent for prioritization, documentation, vendor coordination, and high-stake production impacting problem solving.

The role combines end-user support (1st to 3rd line), infrastructure management, networking and server support, with on-site technical assistance for corporate IT, OT environments, IoT devices, scanners, and meeting room technologies.

The ideal candidate is a versatile IT generalist with strong troubleshooting skills, networking knowledge, and the ability to effectively bridge local business operations with remote technical teams.

Responsibilities

• Act as local “hands & eyes” for remote infrastructure teams, including network, server, security, and application support activities.
• Assist central teams with networking and infrastructure issues involving IP, DNS, Wi-Fi, VLANs/trunks, Cisco switching concepts, firewalls, RDP, SMB, ICMP, and local/remote access paths.
• Provide hands-on support to the local EUS IT support team in Zedelgem, for Problem and incident management.
• Support OT/shopfloor-related environments such as PLC/HMI connectivity, scanners, IoT devices, and plant applications where business, supplier, network, firewall, and server teams may all be involved.
• Support meeting room technologies such as Poly, Logitech, Barco, Teams Rooms, Poly Lens, firmware updates, network checks, and vendor coordination.
• Maintain and improve documentation, including IP documentation, troubleshooting procedures, disaster recovery/backup restore notes, and ServiceNow/KB/SharePoint/Confluence knowledge where applicable.
• Coordinate with business stakeholders, vendors, central IT teams, NPO/service providers, and local plant teams to drive issues to resolution, especially when responsibility is unclear or split across teams.

Job Requirements

• Broad hands-on IT infrastructure and support experience, preferably covering both end-user support and infrastructure troubleshooting.
• Strong networking fundamentals: IP, DNS, Wi-Fi, VLAN/trunking, Cisco switching concepts, firewall troubleshooting, and structured OSI-style analysis.
• Practical Windows/Microsoft knowledge, including Active Directory/ENTRAID, domain concepts, Microsoft 365, SSO/MFA/Conditional Access concepts, and endpoint troubleshooting.
• Documentation and knowledge-management skills.
• Excellent communication skills with the ability to work effectively across both remote technical teams and local business operations staff, including calm prioritization during production-impacting incident.
• Fluent in Dutch and English.

Preferred experience

• Zebra MC9190 scanner setup/configuration; this can be learned on the job if the candidate has the right troubleshooting foundation.
• Experience with meeting room technology such as Poly, Logitech, Yealink, Barco, Teams Rooms, and cloud MDM tools such as Poly Lens.
• Experience with ServiceNow is a plus.
• Other networking knowledge including SDWAN & SASE is preferred.

Work Conditions

• Location: Zedelgem, Belgium; onsite presence required 5 days/week.
• Willingness to travel to our other locations on rare occasions is preferred (BE Antwerp, BE Zeebrugge, NL Hoorn)
• Occasional out-of-hours support may be required for serious production issues and planned server updates & smoke tests.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technolog