AISB-1005 IT Service Desk Operator

AISB-1005 IT Service Desk Operator - Medior

ABAKUS IT SOLUTIONS is looking for an experienced IT Service Desk Operator – Medior to join an established IT environment and contribute to the day-to-day operation, support and maintenance of business-critical IT services. You will act as a key technical point of contact for users, handling incidents and service requests while ensuring that workstations, applications, access rights and IT infrastructure remain operational and reliable. This is a hands-on role combining Service Desk support, workstation management, system administration and technical troubleshooting.

Your Responsibilities

• Provide 1st and 2nd level technical support and troubleshoot incidents.
• Diagnose, track and resolve hardware, software and user-related issues.
• Prepare, configure and install Windows 11 workstations and IT equipment.
• Install and distribute business applications and software packages.
• Manage user accounts, permissions and Active Directory access rights.
• Perform installations and maintenance across different sites.
• Maintain accurate hardware and software inventories.
• Manage IT consumables and equipment.
• Install and configure development and analysis tools when required.
• Monitor system availability and perform periodic operational checks.
• Consult logs and perform basic technical investigations.
• Produce installation reports, technical documentation and operating procedures.
• Work with ticketing and collaboration tools such as GLPI, Jira and Confluence.
• Contribute to continuous improvement of Service Desk processes and operational procedures.

Technical Qualifications

• Medior IT Service Desk professional with at least 3 years of relevant experience and a solid technical background.
• Windows Server & Linux environments – minimum 3 years.
• Windows 11 – minimum 3 years.
• Active Directory – minimum 3 years.
• GLPI and Jira Service Desk, or equivalent ITSM/ticketing platforms – minimum 3 years.
• Jira and Confluence – minimum 2 years.
• ITSM / ITIL principles and experience working with structured support processes – minimum 3 years.
• Experience with Agile and Kanban methodologies.
• Scripting experience using technologies such as:
  • PowerShell
  • Bash
  • Batch
  • KIX
• Strong troubleshooting and problem-solving skills.
• Good documentation and communication skills.
• Ability to work independently while collaborating effectively with technical teams.

Why Join ABAKUS IT SOLUTIONS?

• A long-term assignment with the possibility of up to 3 years.
• A technically diverse role combining Service Desk, system administration and scripting.
• The opportunity to work with modern technologies including Windows 11, Linux, Active Directory, PowerShell, Jira and Confluence.
• A professional environment where your technical expertise and initiative are valued.
• The opportunity to strengthen your experience in ITSM and enterprise IT operations.
• The support of a dedicated recruitment and account management team throughout your assignment.

If you're a hands-on IT professional who enjoys troubleshooting, automation and keeping users productive, we'd be happy to hear from you.Join ABAKUS IT SOLUTIONS and bring your technical expertise to a long-term project where your skills can make a real operational impact.