Front Office Shift Leader
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The Crowne Plaza Brussels Airport hotel is a modern, tranquil retreat located in the Corporate Village, just five minutes by shuttle from Brussels Airport. It offers guests free Wi‑Fi, a welcoming lobby, comfortable rooms or suites, a dining restaurant, a bar, a sky lounge, and a fitness centre with sauna and steam room.
Position Overview
Front Office Shift Leader (M/W/X) – start date: 01/07/2026.
Responsibilities
- Assist guests with warmth and professionalism, providing directions or amenities such as a toothbrush.
- Oversee front office and cashiering operations during the shift, ensuring smooth day‑to‑day functioning.
- Handle guest arrivals, check‑ins, check‑outs, and room changes efficiently while maintaining accuracy in hotel systems.
- Ensure compliance with accounting policies, manage cashier floats, financial transactions, and audits.
- Lead special projects, promote loyalty programs, and apply upselling techniques to enhance guest experiences.
- Maintain cleanliness and order at the front desk and supervise and motivate team performance.
- Act as Manager on Duty when needed, responding to emergencies, resolving guest complaints, and ensuring safety and security.
- Present yourself and the front desk with pride, communicate effectively, and help create unforgettable stays for guests.
Job Type & Contract
- Front Office
- CDI, CDD
Benefits
- Contract start: 01/07/2026.
- Salary according to the scale of Commission Paritaire 302: €17.33 per hour / €2,853.95 gross per month.
- Hospitalization and life insurance coverage.
- Eco‑cheques.
- Cafeteria meals.
- End‑of‑year bonus.
- IHG training and language courses.
- Advantage IHG employee rate for IHG hotel reservations and catalogue stays.
- Opportunity to collaborate with various departments in a dynamic environment.
Requirements
- Languages: French and/or English (Dutch is a plus).
- Ability to work effectively in a team.
- Excellent communication skills.
- Strong problem‑solving abilities.
- Flexibility and adaptability.
- Minimum of two years of experience as a receptionist.
Equal Employment Opportunity: The company is an equal opportunity employer and welcomes all qualified applicants.
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