Senior IT Service Delivery Manager – ITIL

Il y a 2 jours

Anderlecht, Brussel-Hoofdstad, Belgique Editx Temps plein 70 000 € - 95 000 €/an

Responsibilities

  • Manage the quality, performance, and continuous improvement of IT services within a complex and business-critical environment.
  • Act as the central point of contact between business units, internal application teams, and external technology vendors.
  • Ensure that agreed SLAs and OLAs are consistently met to maintain high application availability.
  • Identify and address risks, structural deficiencies, and problems through proactive service monitoring and operational management.
  • Lead complex service management escalations by managing diverse stakeholders and technical complexities.
  • Facilitate consensus building across business and IT teams to align service delivery with operational requirements.