Senior IT Service Delivery Manager – ITIL
Il y a 2 jours
Anderlecht, Brussel-Hoofdstad, Belgique
Editx
Temps plein
70 000 € - 95 000 €/an
Gratuit avec email ou Google
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Gratuit avec email ou Google
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Responsibilities
- Manage the quality, performance, and continuous improvement of IT services within a complex and business-critical environment.
- Act as the central point of contact between business units, internal application teams, and external technology vendors.
- Ensure that agreed SLAs and OLAs are consistently met to maintain high application availability.
- Identify and address risks, structural deficiencies, and problems through proactive service monitoring and operational management.
- Lead complex service management escalations by managing diverse stakeholders and technical complexities.
- Facilitate consensus building across business and IT teams to align service delivery with operational requirements.