Freelance Service Delivery Manager
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- Lead a key Belgian ticketing team through an important transition
- Combine ticketing expertise, client management and team leadership
About Our Client
Our client is an international organisation active in the events and live entertainment industry, with operations across Europe and a global headquarters in the United States. The Belgian team supports clients with ticketing, event delivery and field IT, working within a broader EMEA operational structure.
Job Description
As a Freelance Service Delivery Manager your responsibilities are:
- Lead and structure a team of 6-7 event programmers in Belgium ;
- Act as the main point of contact for clients and internal stakeholders ;
- Oversee programming and configuration of client ticketing platforms ;
- Manage event setup including pricing, sales windows, dates, seat maps and inventory ;
- Monitor team KPIs, performance and service quality ;
- Analyse operational issues and identify long-term solutions and improvements ;
- Support the team in decision-making, prioritisation and reaching clear outcomes ;
- Contribute to the ongoing restructuring and development of the Belgian operation ;
The Successful Applicant
A successful Freelance Service Delivery Manager should have:
- Proven experience in people management and team leadership, ideally in a complex or changing environment ;
- High emotional intelligence, with the ability to understand different personalities, motivations and team dynamics ;
- Strong coaching and communication skills, combined with the ability to provide clear direction ;
- Experienced in stabilising teams, managing change and rebuilding engagement ;
- Calm, approachable and confident when dealing with challenging situations ;
- Strong stakeholder and client management capabilities ;
- KPI-driven and performance-oriented, with a structured approach to operational management ;
- Experience with ticketing systems, event technology or technical platforms is a strong plus ;
- Fluent in English ;
What's on Offer
Our offer:
- Freelance leadership role within an international events organisation ;
- Opportunity to shape and stabilise a Belgian ticketing team ;
- Brussels North Station location ;
- Competitive day rate ;
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