Team Leader – Life Insurance Operations JP054941
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About the job Team Leader – Life Insurance Operations JP054941
Team Leader – Life Insurance Operations
As Team Leader, you will lead and develop a high-performing Life Insurance Operations team, ensuring the efficient management of underwriting and policy servicing activities for individual and corporate clients. I focus on delivering operational excellence, improving customer experience, and driving team performance in a highly regulated environment.
Key Responsibilities
- Lead, coach, and mentor a multidisciplinary operations team, providing daily guidance, support, and ongoing training.
- Plan and prioritize workloads to ensure service levels, productivity targets, and deadlines are consistently achieved.
- Monitor and improve operational performance through KPI tracking, reporting, and continuous process optimization.
- Drive service quality initiatives across customer interactions, complaint resolution, and policy administration.
- Foster a customer-centric culture by identifying client and broker needs and implementing service improvements.
- Translate departmental objectives into measurable team goals while ensuring accountability and high performance.
- Conduct regular one-on-one coaching sessions, performance evaluations, and development planning for team members.
- Lead operational meetings, project initiatives, and cross-functional collaboration with internal stakeholders.
- Support strategic planning and operational decision-making alongside senior management.
- Manage departmental budgets and resource allocation to maximize operational efficiency.
- Investigate customer complaints, identify root causes, and implement sustainable corrective actions.
- Promote continuous improvement through process optimization, operational controls, and Lean management principles.
Core Competencies
- Life Insurance Operations
- Team Leadership & People Management
- Underwriting & Policy Servicing
- Operational & KPI Management
- Process Improvement & Internal Controls
- Customer Experience Management
- Stakeholder Communication
- Performance Coaching & Talent Development
- Budget & Resource Management
- Complaint Resolution
- Continuous Improvement
- Microsoft Excel & PowerPoint
- Lean Management
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