Escape to the Sun: Dutch-Speaking Customer Support Role in Alicante, Spain
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Earliest Start Dates
20 July 2026 or 03 August 2026
Tech & Support Specialist
We are looking for a Tech & Support Specialist to provide empathetic problem‑solving for Dutch customers. The role involves device installations, account updates, and delivering a fantastic digital experience.
The Daily Breakdown
- Inbound Communications: Handle calls, live web chats, and emails for Dutch customers facing connectivity issues.
- The Tech Whisperer: Guide users step‑by‑step with real‑world troubleshooting—activating SIMs, setting up mobile data, and getting home TV boxes and routers online.
- Value Creation: Introduce smart, value‑driven product updates and promotional extensions to existing customers. No prior sales experience needed.
- Operational Care: Maintain accurate database profiles to keep the service pipeline running smoothly.
Requirements
- Linguistic Skills: C2 or native‑level fluency in Dutch, with conversational English (B1 or higher).
- The Energy: Warm, engaging phone voice, proactive mindset, and positive attitude.
- Computer Savvy: Comfortable with standard software interfaces and eager to learn new skills.
- Legal Readiness: Valid EU passport or Spanish residency documentation required for contract initiation.
- Schedule Commitment: Rotational schedule within our operating windows (Mon‑Fri 08:00‑20:00, Weekends 09:00‑17:30). Availability required for Monday morning shifts, Friday evenings, three evenings weekly until 20:00, and two weekends monthly.
Benefits
- Flexible Contract Options & Pay: Full‑time or part‑time (32‑39 hours/week). Competitive base salary up to €2,094 gross/month plus a 15% performance bonus each month.
- Fully Paid Academy: Four weeks of on‑site classroom training, tech nesting, and coaching for certification.
- The Hybrid Shift: First three months on‑site, then up to 2‑3 days per week from home.
- Career Fast Track: Internal promotion opportunities to Quality Coaching, Corporate Training, or Team Leadership.
- Summer Relocation Cash & Support: €1,500 relocation cash bonus (paid with second salary) and up to €500 flight reimbursement for July/August arrivals, or €750 cash moving bonus if already in Spain. HR assistance with Spanish Social Security setup.
Equal Opportunity
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.
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