Field Service Engineer EMEA
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As a field service engineer, you'll be the technical expert customers rely on to keep their industrial equipment running smoothly.
You’ll work both on-site at customer facilities across the EMEA region and at the technical service center in Merchtem, combining hands‑on troubleshooting, maintenance, and repairs with direct customer support.
Your responsibilities will include:
- Technical troubleshooting: Diagnose, analyze, and resolve issues with industrial measurement equipment, electronic systems, and process control technologies.
- Installation & commissioning: Install, configure, and commission advanced technical equipment at customer sites throughout the EMEA region.
- Maintenance & repairs: Perform technical repairs, preventive maintenance, and failure analysis, both on‑site and at the workshop in Merchtem.
- Customer support: Provide professional technical assistance, both remotely and in person, ensuring customers receive efficient and reliable solutions.
- Technical training: Guide customers in the correct use, maintenance, and operation of their equipment.
- Continuous improvement: Collaborate with international engineering and technical teams to identify recurring issues and contribute to product and service improvements.
- Reporting & follow-up: Document technical interventions, maintain accurate service records, and take ownership of your assigned cases from start to finish.
You’ll spend approximately 40–50% of your time travelling internationally, while the remaining time will mainly be dedicated to technical repairs, diagnostics, and support activities at the Merchtem service center.