IT Support Engineer
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IT Care Agent
Location: Brussels, Belgium
On-site Requirement: Minimum 4 days per week on-site
Languages Required: Fluent Dutch, very good French and English
Start Date: ASAP
Contract Duration: Until 31/12/2026 (initial mission with possible extension)
Work Schedule: Full-time
Overview
We are looking for an experienced IT Care Agent who enjoys combining technical support with a strong customer-focused approach. In this role, you will be the first point of contact for end users, ensuring colleagues can work efficiently by providing high-quality IT support both remotely and on-site.
You will operate in a diverse IT environment, collaborating with infrastructure, networking, workplace, and service management teams while supporting a broad range of technologies and end-user services.
Key Responsibilities
Act as the primary IT contact for internal users across the organization.
Provide support for PCs, laptops, mobile devices, Microsoft 365, and meeting room technologies.
Deliver both remote and on-site support directly to end users.
Prepare, configure, and deploy IT equipment for new employees.
Support onboarding activities and ensure a smooth user experience for new joiners.
Manage incidents and service requests while maintaining a high level of customer satisfaction.
Collaborate with infrastructure and other IT teams to resolve technical issues.
Contribute to documentation, knowledge sharing, and continuous service improvement initiatives.
Required Profile
Bachelor's degree in IT or equivalent practical experience.
Minimum 3 years of experience in an IT Support, Service Desk, or End-User Support role.
Good knowledge of Windows environments, Microsoft 365, and mobile device support.
Familiarity with Active Directory, Entra ID, Exchange Online, and ITIL principles.
Fluent Dutch with a strong professional level of French and English.
Strong customer-service mindset and excellent communication skills.
Ability to explain technical concepts clearly to non-technical users.
Proactive, solution-oriented, and a collaborative team player.
Technical Environment
Microsoft 365
Windows Operating Systems
Active Directory
Microsoft Entra ID
Exchange Online
Mobile Device Support
Meeting Room Technologies
ITIL-based Service Management
Interview Process
Initial HR interview via Teams (approximately 1 hour).
Technical interview with the hiring manager on-site (approximately 1 hour).
What's in It for You?
Opportunity to work on impactful and business-critical IT support services.
Exposure to a broad and evolving IT landscape.
Collaboration with experienced IT professionals across multiple disciplines.
Agile and team-oriented working environment.
Long-term mission with potential extension opportunities.
Ideal for IT Support Engineers, Service Desk Analysts, IT Care Specialists, Workplace Support Engineers, and End-User Support Professionals seeking a highly visible, user-focused role in Brussels.
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