(Senior) Retention Manager

OKTOBER is hiring a Dutch speaking Senior Retention Manager to join us. We’re one of the fastest growing Shopify Retention Agencies in the space and brands love us.

What you’ll do

• Own results and relationships for 4–5 high‑value Shopify brands (5M+/year), handling the most complex strategic challenges
• Develop advanced retention strategies and playbooks — writing your own copy and directing creative to make it bang
• Mentor specialists on the team, contribute to process improvements, and represent OKTOBER in complex client negotiations

What we’re looking for (non negotiable)

• 4+ years hands‑on Klaviyo experience with agency or 8‑figure+ brand background
• Expert‑level retention strategy and full‑funnel thinking — not just email metrics
• A proven relationship builder who operates with strong business acumen and can mentor those around them

What you’ll get

• Competitive base salary + performance‑based variable
• Generous paid time off
• Fully remote — work from wherever you do your best work
• Clear growth path, plus access to all tools, data, courses, and coaches you need to succeed
• Direct access to founders of the fastest‑growing eCommerce brands worldwide and real influence on how we operate as we scale

This is for you if

• You're a freelancer or agency owner who wants more stability and a team of experts around you
• You're tired of slow decision‑making and want to actually drive strategy

This is not for you if

• You're looking to get away by doing the bare minimum
• You need a lot of hand holding throughout the day