Project & Customer Support Coordinator - FEDNOT

Project & Customer Support Coordinator - FEDNOT

Dates: 2026-10-28 — 2028-01-27

Arrangements: Full time; hybrid: 40% in the Brussels office and 60% homeworking.

FEDNOT is seeking a Medior Project & Customer Support Coordinator for BNN 2.0. The project migrates Belgian notary offices to a new, more secure network environment. The coordinator helps offices understand required actions and progress through the transition. Regular contacts include notaries, their employees and IT contacts.

The assignment combines proactive telephone and email contact with administrative coordination. The coordinator follows registration, quotations, missing information, orders and installation. Excel provides an overview of ongoing cases and their status. Practical questions are handled directly, while technical questions are followed up with the project team or appropriate partners.

The profile calls for 2 to 3 years of relevant customer-facing support or coordination experience. Very good spoken and written Dutch and French and good working English are required. The full-time assignment is hybrid, with 40% office work in Brussels and 60% homeworking. The stated end date is 31 December 2027, with a first purchase order until 31 December 2026.

Varied customer contact

60% homeworking

End-to-end case ownership

Project team support

Responsibilities

Contact notary offices proactively by phone and email and guide each step of the BNN 2.0 process.

Explain expectations clearly and help offices understand the next steps.

Answer practical questions and ensure technical questions are followed up with the appropriate people.

Encourage timely registration and orders.

Follow each office through registration, quotation, outstanding information, order and installation.

Follow up proactively on unreturned quotations, missing information and cases that are not progressing.

Maintain an Excel overview of all ongoing cases and their status.

Identify offices requiring action and initiate contact without waiting for instructions from the project manager.

Must Have

• Customer oriented approach
• Diverse stakeholder communication
• Proactive working approach
• Solution oriented approach
• Positive professional persuasion

Nice to Have

• IT telecommunications interest
• Rapid concept learning

Additional Responsibilities

• Coordinate with the BNN 2.0 project team and external rollout partners.
• Flag recurring questions, issues and blockers to the project team.
• Take ownership of questions, understand office needs, find or involve the right person and ensure cases continue moving forward.
• 2–3 years of relevant customer support, service desk, project support or coordination experience involving regular customer contact and follow-up; screening question sets a minimum of 2 professional years combining phone/email contact, proactive follow-up and coordination of multiple ongoing cases.
• Customer-oriented approach.
• Comfort dealing with different interlocutors, including notaries, their employees and IT contacts.
• Proactive working approach.
• Solution-oriented approach.
• Comfort following up by telephone and email.
• Ability to persuade and motivate others positively and professionally.
• Ability to work independently.
• Ability to take initiative.
• Follow cases through to completion.
• Well-organised working style.
• Ability to manage multiple cases concurrently.
• Dutch: full professional proficiency; very good spoken and written command.
• French: full professional proficiency; very good spoken and written command.
• English: professional working proficiency; good working knowledge.
• Communication: intermediate; most recent experience any time.
• Customer Service: intermediate; most recent experience this year.
• Project administration: intermediate; most recent experience any time.
• Project Monitoring: intermediate; most recent experience any time.
• Project Support: intermediate; most recent experience this year.
• Structured role requirement: Medior Project Assistant; most recent experience any time.
• Applicant must personally complete and sign the attached NDA_Fednot.docx.

Technical skills

• Interest in IT or telecommunications, including internet connectivity and different connection technologies.
• Ability to quickly understand new concepts, including internet connectivity and connection technologies.

Tools

• Comfort working with Excel; intermediate proficiency with most recent experience this year.
• Office 365: intermediate; most recent experience