Daily & Digital Solutions Team Lead - Coach & Optimize Ops
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Belfius Connect recherche un coordonateur opérationnel pour soutenir le Team Manager dans la gestion quotidienne d’une équipe Daily & Digital, en veillant à la performance et à l’amélioration continue des processus. Vous coordonnez, vous coachez et vous innovez pour renforcer l’efficacité opérationnelle, analysez les KPI (SLA, appels en attente, AHT) et proposez des axes d’amélioration.
Vous suivez les plannings et congés, participez aux réunions, organisez des workshops et assurez le contact
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