M365 System Engineer

Wipro Ltd. is a leading global information technology and consulting company, with over 230,000 dedicated employees serving clients across six continents. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. Together, we discover ideas and connect the dots to build a better and a bold new future.

Do you want to enjoy the opportunities in a new and growing team? We are growing the team to several hundred engineers in the next few years.

Are you flexible, hungry to learn and work in new technologies? We have many projects, trainings and opportunities to learn and grow.

We welcome people who are curious, flexible, and always ready to learn new things, as we take pride in the technologies from some amazing mentors and who are able to teach us new things, as we appreciate and reward experience.

The SharePoint / M365 Collaboration System Engineer will be responsible for administering, optimizing, and supporting the organization’s SharePoint (on-premises and Online) and Microsoft 365 collaboration environments, including Viva Engage (Yammer). This role ensures efficient collaboration, secure document management, alignment with business needs, and supports digital workplace transformation initiatives. The incumbent will report to the Team Lead, Workplace and Collaboration Services.

This position supports client's growing need for efficient digital collaboration and information management tools. SharePoint and Microsoft 365 play a vital role in this transformation. The Administrator will manage migrations, implement governance, and ensure system health across hybrid environments while also promoting adoption and business alignment through stakeholder collaboration and training initiatives.

Additionally, the role involves translating business needs into SharePoint/M365 solutions, liaising with vendors and Microsoft support, and conducting change management activities to promote successful tool adoption and productivity.

The Collaboration Services Engineer will play a key role in shaping and supporting client’s collaboration environment, with responsibilities spanning across technical consulting, support, and system migration within the Microsoft 365 ecosystem.

• Contract type: freelancer contract or permanent employment

Key Responsibilities:

1.Technical Advisory and Collaboration Enablement

The incumbent will act as a subject matter expert on the Microsoft 365 suite, particularly SharePoint Online, Microsoft Teams, OneDrive, Planner, and Viva Engage, providing technical insights and recommendations on how to best leverage these tools to fulfill collaboration needs across CLIENT business units. The engineer will work closely with Change Management Officers, trainers, UX experts, and other stakeholders to align collaboration solutions with specific user stories and use cases, ensuring an effective and user-centric experience.

2.End-User and Technical Support

The Collaboration Services Engineer will support all collaboration services in scope, with a focus on SharePoint Online and Microsoft Teams:

• End-User Support: Provide expert guidance to Regional IT service leads to respond to how-to questions from group or site owners. Contribute to the development of a comprehensive knowledge base and user support documentation.
• Technical Support: Act as a second-level support resource by taking ownership of escalated issues from first-line support teams. Where needed, elevate complex problems to Microsoft Premier Support and track resolution.

3. SharePoint Management and Migration

The engineer will contribute to the administration, maintenance, and migration of SharePoint environments:

• Administer and support SharePoint 2016/2019 and Online platforms, ensuring system health, availability, and performance.
• Execute and support migration tasks as part of the virtual migration team, including planning, testing, and deployment of content and services from on-premises SharePoint to SharePoint Online.
• Configure permissions, governance, and content lifecycle management according to organizational policies.

4. Collaboration Platform Oversight and Improvement

• Integrate and optimize Microsoft 365 collaboration tools to meet evolving business needs.
• Support adoption through the development and delivery of training materials and sessions.
• Administer and optimize Viva Engage (Yammer) communities in collaboration with internal communications and HR teams.
• Monitor platform usage metrics and identify opportunities for improvement.

5. Stakeholder Engagement and Implementation

• Liaise with departments to gather functional require