Digital Portfolio Support Officer

For our client, specialised in the pharma sector, we are looking for a Digital Portfolio Support Officer (PSO) to join its Global Engineering organization. The role supports the management of a digital project portfolio covering engineering facilities, health & safety, wellbeing, and environmental sustainability initiatives.

Acting as the operational right hand of the Portfolio Lead, the successful candidate will support portfolio governance, reporting, project follow-up, stakeholder coordination, and portfolio management activities. This is a support-focused position rather than a portfolio leadership role and requires a candidate who can work autonomously, coordinate multiple stakeholders, and produce high-quality, review-ready deliverables.

Key Responsibilities

• Follow up with project managers regarding project status, milestones, deliverables, resource allocation, and budget tracking.
• Prepare and consolidate portfolio review materials for prioritization meetings, governance committees, and monthly portfolio reviews.
• Support the preparation, facilitation, and follow-up of portfolio governance meetings.
• Maintain portfolio dashboards, KPIs, trackers, status reports, and reporting documentation.
• Create executive-level presentations and portfolio review content for leadership stakeholders.
• Monitor project backlogs and progress using project tracking tools.
• Prepare communication materials, newsletters, project updates, and presentation decks.
• Maintain SharePoint content, templates, documentation repositories, and departmental information.
• Ensure portfolio documentation is properly maintained, version-controlled, archived, and accessible.
• Support portfolio governance processes and continuous improvement initiatives.
• Contribute to portfolio resource planning and capacity review activities.
• Proactively engage and follow up with stakeholders to ensure timely delivery of updates, actions, and information.

Required Experience

• Demonstrated experience as a Portfolio Support Officer (PSO), including:
• Reporting consolidation
• Minimum 5 years of experience in Portfolio Support, Project Coordination, PMO, or project governance environments.
• Strong experience coordinating stakeholders and driving follow-up actions across multiple projects.
• Ability to work independently with limited supervision.
• Experience supporting portfolio management processes rather than leading project portfolios.

Required Skills

• Strong organizational, planning, and coordination skills.
• Excellent stakeholder management and communication abilities.
• Fluent English and French (professional working proficiency).
• Advanced Microsoft Office skills, particularly PowerPoint and Excel.
• Proven ability to build executive-level presentations and adapt communication to different audiences.
• Experience maintaining dashboards, KPIs, trackers, and portfolio reporting.
• Strong analytical skills and attention to detail.
• Comfortable challenging stakeholders and ensuring actions are completed on time.
• Experience working within Agile, Waterfall, or hybrid project methodologies.
• Experience with SharePoint, Teams, and document management practices.

Preferred Skills

• Strong experience with MS Project and/or Planisware.
• Exposure to Azure DevOps, Jira, or similar project tracking tools.
• Familiarity with Power BI and dashboard analysis.
• Experience in digital project environments, digital transformation, or AI-related initiatives.
• Experience within pharmaceutical, life sciences, GxP, or other regulated environments.
• Bachelor's degree in Business, IT, Engineering, or a related field.
• Certifications such as Prince2 Foundation, PMI CAPM, or Agile Fundamentals.
• Experience supporting communication plans, newsletters, or portfolio communication activities.

Candidates whose experience is primarily focused on Project Management, PMO, or Business Analysis without direct Portfolio Support Officer experience are unlikely to be considered. Strong preference will be given to candidates with a proven track record in portfolio governance, portfolio reviews, reporting consolidation, and portfolio support activities, ideally supported by experience with MS Project and/or Planisware.