Contract Logistics Customer Service Team Leader
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Overview
As a Customer Service Team Leader, you will report to the Customer Service Manager and be responsible for a team of Customer Service Specialists. You are the connecting factor in your team, coaching, developing and guiding colleagues while maintaining a focus on customer satisfaction.
In this role, you will work within our Kempen Business Unit, with a starting location in Geel. At our four locations in the Kempen, we take care of contract logistics for healthcare, high-tech and E-commerce customers, among others.
How you create impact
- Manage agreed customer conditions and participate in operational meetings with key customers.
- Lead personal and business development of team members, promoting and implementing improvement proposals in operational and administrative process flows.
- Generate reports and analyses on performance, progress and margins, adjusting where necessary to achieve KPIs.
- Take on and supervise projects.
What we would like you to bring
- At least a bachelor's degree.
- Experience in healthcare logistics and/or export handling processes (strong advantage).
- Strong analytical skills and a hands‑on, proactive mindset.
- At least one year of experience as a supervisor/team leader in logistics services.
- Confidence and stress resistance.
- Strong communication skills – able to interact with colleagues at different levels, enthusiastic about coaching and training people.
- Excellent knowledge of Dutch and English, both verbally and in writing.
What's in it for you
We offer a professional and ambitious working environment where entrepreneurship, development and progress are paramount. Good working conditions and opportunities to develop yourself further are part of our supportive mandate.
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