ICP Collector

Join a dynamic company as an ICP Collections Manager You will be responsible for proactively managing a diverse portfolio of delinquent accounts while maintaining daily contact with French- and Dutch-speaking debtors. With excellent communication and negotiation skills, you’ll work closely with internal and external teams to ensure the effective collection of receivables. Enjoy an attractive compensation package, full reimbursement of your transportation costs, and a stimulating work environment where your contributions are recognized.

Responsibilities

• You proactively manage a portfolio of delinquent accounts, including loans, lines of credit, and condominium accounts;
• You assist with the monitoring and collection of cases within the Litigation Department;
• You maintain daily contact, both by phone and in writing, with French- and Dutch-speaking debtors;
• You negotiate repayment plans with debtors and their representatives, such as social welfare offices (CPAS), attorneys, trustees, debt mediators, and employers;
• You collaborate regularly with internal teams, particularly the Finance and Claims departments;
• You also coordinate with external partners such as collection agencies;
• You manage cases related to consumer credit as well as collective proceedings such as bankruptcies, collective debt settlements, and judicial reorganizations;
• You monitor cases related to condominium associations;
• You report directly to the Litigation Manager while being supervised by the Debt Collection Manager.

Requirements

• Fluent in Dutch and French, with a good understanding of English;
• Possesses excellent telephone communication skills, fostering positive and constructive relationships with stakeholders;
• Demonstrates exceptional negotiation skills;
• Shows great versatility, exercises discretion, and embodies integrity;
• Is customer- and results-oriented;
• Is highly comfortable working with numbers;
• Stands out for their flexibility, organizational skills, dynamism, and communication skills;
• Is able to manage stress, is motivated, persuasive, and self-reliant;
• Is adaptable, proactive, and a team player;
• Is proficient in Microsoft Office applications, particularly Word, Excel, and Outlook;
• Experience in a similar role, particularly in debt collection, is a plus;
• Quickly builds trust with others through a pleasant tone of voice, clear communication, and empathy;
• Demonstrates analytical, critical, and creative thinking, with a preference for pragmatic approaches and solution-oriented thinking.

Benefits

• Full coverage of your transportation expenses;
• Meal vouchers to enhance your work experience;
• A competitive compensation package complemented by attractive financial benefits;
• The opportunity to join a stable, people-oriented company that recognizes your contributions and supports your professional growth.