OEM Quality

Company Description Quest International Inc. partners with healthcare and life science original equipment manufacturers worldwide to deliver ISO-accredited aftermarket technical services, including field services, depot repair, warehousing and logistics, and customer care solutions. By providing these services on a fractional basis, Quest enables OEM clients to focus on expanding their business without compromising quality or affordability. Since 1982, Quest has supported Fortune 500 companies with a growing suite of services and solutions. The company holds multiple certifications, including ISO 9001:2015, ISO 13485:2016, ISO 14001:2015, ISO 27001:2013, ANSI/ESD S20.20-2014, and maintains FAA Part 145 Repair Station and EASA Part-145 approvals. More information is available at www.questinc.com or by calling 800-231-6777.
Role Description The OEM Technician – Quality and Administration is a full-time, on-site role based in Bornem. This position is responsible for performing technical inspections and basic troubleshooting on OEM equipment, documenting quality findings, and ensuring adherence to relevant ISO and regulatory standards. The role includes organizing and updating service records, processing work orders, and maintaining accurate administrative documentation to support depot repair and field service activities. The technician collaborates with quality, logistics, and customer care teams to coordinate equipment handling, track service status, and support continuous improvement initiatives. Daily tasks also involve following standardized procedures, reporting nonconformities, and contributing to a safe, organized, and compliant work environment.
Qualifications

• Technical and quality skills: experience with technical equipment handling, basic diagnostics, quality control checks, and familiarity with ISO or similar quality standards.
• Administrative and documentation skills: ability to manage work orders, maintain accurate service logs, prepare reports, and handle data entry with attention to detail.
• Organizational and coordination skills: strong time management, ability to prioritize tasks, coordinate with logistics and service teams, and follow structured workflows.
• Communication and collaboration skills: clear written and verbal communication, ability to interact with internal teams and OEM partners, and a customer-focused mindset.
• General qualifications: secondary or technical diploma in electronics, engineering, or a related field; prior experience in a technical service, depot, or quality environment is an advantage.
• Additional beneficial skills: knowledge of healthcare or life science equipment, familiarity with ERP or ticketing systems, basic computer literacy (MS Office), and proficiency in English and local language.