Program Manager
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Are you an experienced business leader passionate about customer experience, digital transformation, AI-driven innovation, and Agile leadership? This is an exciting opportunity to lead a major business tribe within the financial services sector, driving transformation across Belgium and the Netherlands.
- Define and drive the strategic vision and transformation roadmap for customer service, after-sales, and pre-collection journeys.
- Lead portfolio and backlog prioritization, aligning business objectives, customer value, operational efficiency, and strategic goals.
- Champion digitalization, automation, AI-enabled customer contact, chatbots, self-service solutions, and contact-center technologies.
- Drive measurable improvements in customer satisfaction, operational performance, cost-to-serve, and business outcomes.
- Lead, coach, and develop Product Owners while strengthening Agile maturity and cross-functional collaboration.
- Partner with senior management, IT, Operations, Risk, Compliance, Finance, and Data teams.
- Ensure regulatory compliance, operational resilience, risk management, and effective lifecycle governance.
- At least 10 years of relevant professional experience in business leadership, operations, product management, or transformation.
- Proven experience in customer service, contact centers, after-sales, pre-collection, or collections.
- Demonstrated success in digital transformation, automation, AI-enabled initiatives, and measurable business improvements.
- Strong portfolio management, strategic planning, financial acumen, and stakeholder management capabilities.
- Experience leading multidisciplinary teams and developing Product Owners.
- Solid understanding of Agile methodologies, business cases, budgets, and benefit realization.
- Ability to influence senior stakeholders and balance customer value, cost, risk, and technical feasibility.
- Languages: Excellent English and French; Dutch is a strong asset.
- Master’s degree or equivalent professional experience.
Ideal Candidate Profile
We’re looking for a strategic and customer-centric leader who combines a helicopter view with a hands-on approach, makes data-driven decisions, inspires teams, and translates business strategy into measurable results.
#Hiring #ProgramManager #BusinessTransformation #DigitalTransformation #AgileLeadership #CustomerExperience #AI #ProductManagement #FinancialServices #Brussels #Belgium #JobOpportunity
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