IT Technical Intern

Overview

We are looking for a motivated, detail-oriented, and technically curious IT Technical Intern to join our Information Technology team. The intern will gain hands‑on experience in IT support, systems administration, troubleshooting, networking, cybersecurity, hardware and software management, documentation, and technology operations while collaborating with IT professionals and business users.Our intent is to develop an IT professional who can understand the organization’s technology environment end to end, translate user and business requirements into practical technical solutions, resolve issues efficiently, support reliable IT operations, and contribute to the continuous improvement of systems, processes, and security practices.

Responsibilities

• Understand the organization’s IT infrastructure, systems, applications, networks, devices, users, technical requirements, dependencies, and operational challenges.
• Assist in providing first‑level technical support to employees and users through ticketing systems, email, chat, phone, or in‑person support.
• Troubleshoot hardware, software, operating system, network, connectivity, access, printing, and application‑related issues.
• Install, configure, maintain, and support computers, laptops, mobile devices, peripherals, operating systems, and business applications.
• Assist with user account provisioning, access management, password resets, permissions, onboarding, offboarding, and identity‑related tasks.
• Support Microsoft 365, Google Workspace, collaboration tools, enterprise applications, and other productivity platforms, as applicable.
• Monitor IT systems, services, devices, and alerts and ?> incidents or risks according to established procedures.
• Assist with network troubleshooting involving TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, firewalls, switches, routers, and related infrastructure.
• Maintain accurate records of hardware, software, licenses, warranties, configurations, users, and IT assets.
• Use IT service management and ticketing tools to document incidents, service requests, troubleshooting steps, resolutions, and follow‑up actions.
• Assist with software deployment, patching, updates, endpoint configuration, backups, and routine maintenance activities.
• Support cybersecurity practices such as endpoint protection, access control, phishing awareness, vulnerability remediation, secure configuration, and incident reporting.
• Follow established IT policies, procedures, change management practices, security controls, and data protection requirements.
• Assist with system administration tasks across Windows, Linux, cloud platforms, virtual machines, or other environments, as applicable to the assigned team.
• Use scripting or automation tools such as PowerShell, Python, Bash, or similar technologies to improve repetitive IT processes and operational efficiency.
• Investigate recurring technical issues, identify root causes, and recommend improvements to systems, documentation, workflows, and user experience.
• Contribute to IT projects such as system upgrades, migrations, deployments, infrastructure improvements, asset refreshes, and technology evaluations.
• Explore the responsible use of AI tools, automation, and intelligent assistants for IT support, documentation, troubleshooting, monitoring, and knowledge management.
• Evaluate AI-generated recommendations and outputs for accuracy, security, privacy, reliability, and alignment with organizational policies.
• Create and maintain technical documentation, knowledge base articles, standard operating procedures, user guides, network diagrams, and troubleshooting references.
• Communicate technical information clearly to both technical and non‑technical users and provide professional, timely, and customer‑focused support.

Qualifications

Required Qualifications

• Currently pursuing or recently completed a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Network Engineering, or a related field.
• Basic understanding of computer hardware, operating systems, networking concepts, troubleshooting methodologies, and IT service management principles.
• Knowledge of programming fundamentals and design algorithms.
• Working knowledge of at least one operating system, such as Windows, Linux, or macOS.
• Foundational understanding of TCP/IP, DNS, DHCP, VPNs, Wi‑Fi, user accounts, access permissions, and common enterprise IT services.
• Basic familiarity with productivity applications, collaboration tools, cloud services, endpoint devices, and software installation or configuration.
• Ability to diagnose problems logically, research solutions, follow procedures, document work accurately, and escape issues a