NATO HQ Community Store Lead

NATO - North Atlantic Treaty Organisation

Job Description - NATO HQ Community Store Lead (261693)

NATO HQ Community Store Lead - 261693

NATO Body

NATO International Staff (NATO IS)

Schedule

Full-time

Application Deadline

12-Nov-2026, 10:59:00 PM

Salary (Pay Basis)

Grade NATO Grade G10

Description

Description :

1. SUMMARY

The Office of Workplace Management and Business Continuity (WMBC) ensures seamless operational continuity by optimizing facility performance, driving strategic workplace transformation, and delivering comprehensive support services to maintain a dynamic, future-ready environment aligned with organizational needs for NATO Headquarters (HQ) and its alternate locations.
The incumbent manages the daily operations of the NATO Community Hub at NATO HQ. The NATO Community Hub comprises a merchandizing store to sell NATO branded items as well as a space for promoting and supporting the activities of the NATO Community. The incumbent is responsible for the end-to-end operations related to the store, including purchase and delivery of goods. They are responsible for store costs while delivering on store objectives and achieving sales. They are responsible for the timely and quality of the store’s service.

2. QUALIFICATIONS AND EXPERIENCE

The incumbent must:

• possess higher secondary education qualification with 4 years post-related experience, OR upper vocational training/post-secondary degree in a discipline relevant for this position with 2 years post-related experience;
• have proven experience in retail, marketing, sales, supply chain, logistics, customer service, and management of commercial activities / stores;
• demonstrate business and commercial acumen including bookkeeping, accurately reporting on sales figures and store performance;
• strong communication and interpersonal skills; and
• possess the following levels of NATO’s official languages (English/French): V ("Advanced") in one; III ("Intermediate") in the other.

The following would be considered an advantage:

• experience overseeing and serving multicultural customers; and
• demonstrable customer-facing experience.

3. MAIN ACCOUNTABILITIES

Planning and Execution: Conduct market research for products and suppliers. Submit orders and manage inventory. Ensure quality and brand compliance. Maintain the store’s merchandizing and presentation, including visual display, to reflect the Organization standards, including stockrooms and back of house space. Implement communications activities (e.g. product promotions, discount schemes etc.). Ensure a user-friendly retail experience. Handle the daily operational tasks and administrative follow-up, ensuring internal procedures are respected. Be responsible for adhering within the store of all company policies and procedures, and health and safety compliance.

Financial Management: Execute financial and accounting processes, including payments. Report all sales, returns and expenses accurately to monitor performance and identify opportunities to improve it. Support the preparations of auditing activities, when required. Track key metrics and provide constructive feedback on product performance and development to appropriate stakeholders. Efficiently manage the flow of goods, such as stock, delivery, cash registers, and replenishment.

Stakeholder Management: Maintain effective communication with management, across other teams, and with the customer. Build and maintain relationships with suppliers. Welcome and provide customers a professional service, aiming at building lasting relationships. Maintain outreach with stakeholders across the NATO HQ Community using the ‘Community Hub’ for their own sales and activities. Regularly collaborate with senior team members to ensure smooth store operations. Approach complaints and challenging situations with professionalism and a strong customer focus.

Perform any other related duty as assigned.

4. INTERRELATIONSHIPS

Reporting Line: The incumbent reports to the Morale and Welfare Officer.
Interactions: The incumbent works closely with relevant WMBC colleagues, NATO HR, Office of Financial Control, the NATO Office of Security, and the NATO Office of Strategic Communications.

Direct reports: N/A
Indirect reports: N/A

5. COMPETENCIES

• Achievement: works to meet standards.
• Analytical Thinking: sees multiple basic relationships.
• Customer Service Orientation: takes personal responsibility for correcting problems.
• Flexibility: acts with flexibility.
• Initiative: is decisive in a time-sensitive situation.
• Self-Control: responds calmly.
• Teamwork: expresses positive attitud