Customer Relationship Manager

Il y a 1 semaine

Antwerpen, Antwerpen, Belgique Antwerp Management School Temps plein 45 000 € - 65 000 € Contrat

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What will you do?

You receive leads from the Inbound lead representative, and you categorize them based on their level of interest, engagement, or readiness to purchase
You keep the leads engaged to move them further down the sales funnel by consistently providing value, addressing concerns, and answering questions in a timely and helpful manner.
You interact closely with the program owners of your product portfolio and will gain valuable insights into the program's unique selling points (USPs) and tailor your approach to effectively address potential participants' needs and aspirations.
You manage the total engagement process until registration of contact.
Your proactivity and process-driven mindset enables you to continuously improve and develop methods, procedures, and strategies that optimize the conversion process.
You give feedback to marketing and program owners to help tune marketing campaigns and to create the right communication content and flows in all stages of the funnel.

You are familiar with a business school environment
You have at least 2 years of commercial or recruitment experience
You understand the learning needs of executive professionals and follow the lifelonglearning trends to have meaningful conversations
You are confident in an advisory role towards prospects
You are eager to learn and you can work independently
You have knowledge of MS Office
You have good communication skills (oral and written) in both English and Dutch