Night Auditor
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Overview
Contract: Fixed-term contract (3 months, renewable). Schedule: 2 nights per week. Status: Flexi-job strongly preferred.
As a Night Auditor, you are responsible for the front desk during the night and ensure both service quality and the safety of the property.
Duties and responsibilities
- Welcoming and checking in and out of guests
- Taking and processing walk-in reservations and reservations via telephone and e-mail
- Solving problems and complaints
- Answering the phone
- Closing the day in the system and the associated administration
- Ensuring the safety of all guests
- Doing duty rounds
- Conducting the night audit run
- Generating the night reports
- Reconciling accounts
- Preparing financial reports
- Balancing cash drawers
- Serving guests who order room service
- Cleanliness of the lobby and surrounding areas
Role type and location
- Type: Front Office
- Contract type: CDD
Qualifications and skills
- Languages: English, French; Dutch would be a serious advantage
- Knowledge of Opera, Micros and Microsoft Office
- Neat and professional appearance
- High-quality customer service, smiling and welcoming
- Excellent written and verbal communication skills
- Organized and great attention to detail
- Ability to solve problems and take initiative
- Team spirit, friendly
- Ability to remain calm and polite under pressure
- Flexibility in tasks and schedule
- First experience as Night Auditor
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