ITIL-Certified Helpdesk Engineer — Windows

MEERAB GROUP is seeking a Helpdesk Support Engineer to join our IT team. You will handle call and mail intake, provide 1st and 2nd line support, and manage tickets in the helpdesk system, following defined processes and checklists.

You will troubleshoot Windows 10/11, administer Office 365 and Active Directory, and support network, VPN, Wi-Fi, and videoconferencing as part of a fast-paced environment. ITIL-certified candidates with multilingual skills are preferred.