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Salesforce CRM Functional Analyst / Consultant
Location: Belgium
Employment Type: Permanent
Language: Fluent Dutch and English required
We are hiring Salesforce CRM professionals to join a rapidly growing consulting team delivering major client transformation programmes across Belgium.
You will work with business stakeholders to understand customer-facing processes, translate requirements into Salesforce solutions, and support the delivery of high-quality CRM implementations and enhancements.
Responsibilities
- Gather, analyse and document business requirements for Salesforce CRM initiatives.
- Map and improve sales, service and customer-engagement processes.
- Configure and support Salesforce solutions, working closely with technical teams where development is required.
- Support workshops, user acceptance testing, training and go-live activities.
- Produce functional specifications, process documentation and user stories.
- Build trusted relationships with client stakeholders and provide day-to-day functional support.
- Contribute to continuous improvement of CRM processes and platform adoption.
Profile
- Experience working with Salesforce CRM in a functional, business-analysis or consultancy capacity.
- Strong understanding of CRM processes, ideally across Sales Cloud and/or Service Cloud.
- Comfortable speaking with both business users and technical delivery teams.
- Strong communication, documentation and stakeholder-management skills.
- Fluent Dutch and English; French is beneficial.
- Salesforce certifications are advantageous.
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