Adoption Manager – Digital Transformation
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Our client, a leading player in the automotive sector, is looking for an Adoption Manager to bridge the gap between digital development and field implementation. The role takes end-to-end responsibility for ensuring that new digital tools and functionalities are understood, implemented, and effectively adopted by the dealer network.
- Develop pragmatic adoption plans for digital initiatives including communication, enablement, and follow-up KPIs.
- Engage proactively with product and project teams to ensure solutions are ready for successful field implementation.
- Organize train-the-trainer sessions and develop practical material such as training packages and implementation guides.
- Facilitate recurrent adoption forums with network representatives to capture feedback and identify barriers.
- Track network implementation and maintain clear adoption metrics and reporting.
- Translate complex project information into simple, actionable material for field teams and internal stakeholders.
- Experience in change management, digital transformation, or network enablement.
- You possess strong roll-out capabilities and the ability to drive adoption strategies operationally.
- You're comfortable facilitating workshops, training, and train-the-trainer sessions.
- You bring proficiency in Office 365 and SharePoint.
- You have experience working with adoption metrics and turning data into improvement actions.
- You possess a critical mindset combined with strong stakeholder management skills.
- You're proactive and able to translate complex product information into actionable field material.
- You are fluent in English with full professional proficiency in either Dutch or French.
Nice to Haves
- Experience with structured change methodologies such as ADKAR.
- Previous experience in automotive, retail, or franchise network environments.
- Experience with large-scale digital transformation programs involving User Journey mapping.
- Start date: 04/01/2027
- Duration: 12 months
- Work regime: Full-time
- Location: Zaventem
- Working model: Hybrid
- Contract: open to both permanent employees and freelancers
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