Chapter Lead Engineer II

Chapter Lead Feature Engineer – Enterprise Content & Automation Belgium (EC&A BE)

Your role

This is an opportunity to shape a multidisciplinary chapter, develop talented people, and influence how EC&A delivers sustainable solutions across its portfolio. As Chapter Lead Feature Engineer within Enterprise Content & Automation Belgium (EC&A BE), you lead a multidisciplinary chapter of Feature Consultants, IT Integrators, and Business Analysts that supports delivery across multiple products and squads. The Feature Engineer chapter serves as a centre of expertise, translating business needs into scalable, compliant, and future-proof solutions while promoting consistency and collaboration across the organisation. You are responsible for growing talent, strengthening product delivery capabilities, and ensuring alignment between business priorities, architecture, risk, financial objectives, and technology strategy. You will work alongside Product Leads, Engineering Leads, Architects, Risk, Finance, and global colleagues, with access to specialist expertise across the organisation. The chapter operates across a broad portfolio including Signing, Global Content Interaction, Active Dossier Management, Workflow Management, Storage, Archiving and strategic simplification and migration initiatives. As a Chapter Lead, you combine people leadership, delivery expertise, strategic thinking, financial awareness, and risk management to help EC&A deliver sustainable business outcomes.

About EC&A BE

Enterprise Content & Automation Belgium (EC&A BE) is part of the Global Tribe Enterprise Content & Automation (EC&A). EC&A delivers reusable content, document management, signing, archiving, workflow, and automation capabilities across ING. Products are consumed across Retail Banking, Wholesale Banking, Business Banking, and Group Functions and are delivered through a global operating model spanning Belgium, the Netherlands, and engineering hubs. Our ambition is to simplify the technology landscape, increase re-use of global capabilities, improve delivery quality, strengthen resilience, and leverage automation and AI to create seamless customer and employee experiences.

What you'll do

Lead and develop the Feature Engineer chapter Lead, coach, and develop a team of Feature Consultants, IT Integrators, and Business Analysts.

Leadership

• Proven experience leading multidisciplinary engineering or delivery teams.
• Strong people management, coaching, and mentoring skills.
• Demonstrated ability to influence across organisational boundaries.
• Experience building high-performing and engaged teams.
• Ability to drive change and organisational transformation.

Engineering & Delivery

• Understanding of software engineering and product delivery practices.
• Experience leading or working across requirements engineering, IT integration, business analysis, and solution design.
• Ability to bridge business and technology perspectives effectively.
• Experience working in complex enterprise environments.
• Knowledge of agile product development and DevOps practices.

Finance, Risk & Governance

• Strong understanding of technology financial management, budgeting, forecasting, and investment governance.
• Experience with the Dynamic Planning (DP) cycle and translating strategic objectives into delivery, staffing, and investment plans.
• Ability to assess trade-offs between business value, delivery objectives, risk exposure, and financial constraints.
• Experience with operational risk management, audit remediation, vulnerability management, resilience, and compliance processes.
• Strong governance mindset with experience supporting management reporting, KPI tracking, and executive decision-making.

Strategic Thinking

• Ability to balance short-term delivery objectives with long-term technology strategy.
• Ability to identify simplification, optimisation, and cost-efficiency opportunities.
• Mindset Customer-focused and outcome-driven.
• Collaborative and inclusive.
• Curious and continuously learning.
• Strong sense of ownership and accountability.
• Passionate about developing people and improving ways of working.

Bonus skills & experience

The ideal candidate additionally brings experience in one or more of the following areas:

• Knowledge of the EC&A domain, including content management, workflow, document processing, signing, archiving, or automation.
• Practical experience applying AI-enabled engineering or automation practices.

What we offer

As Chapter Lead Feature Engineer, you will have the opportunity to:

• Take on a visible leadership role with influence across EC&A Belgium and Global EC&A.
• Shape a developing chapter and its future