Technical Knowledge Support
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About Seidor
At SEIDOR, we believe that to address the challenges of the digital world and the new hurdles that arise, we must have the best allies, market-leading technologies, and, above all, the best people.
#HumanizingTechnology
At SEIDOR, we believe that to address the challenges of the digital world and the new hurdles that arise, we must have the best allies, market-leading technologies, and, above all, the best people. To join our team and make a positive impact on the world through technology.
Will you join us in humanizing technology?
ARE YOU UP FOR THE CHALLENGE?
We currently support EEAS in and we want you to join our team, based in Brussels, as a Technical Knowledge Support to join our team for working with European Institutions based in Brussels in an ON SITE position.
WHAT WILL YOU DO IN YOUR DAY-TO-DAY?
- Prepare and give training courses on information systems to the EEAS staff or external stakeholders;
- Developing effective training strategies in line with the organisation and the project objectives;
- Developing training modules and related training materials to effectively support the user adoption;
- Ensuring mentoring and/or coaching and following up to users requests and feedback;
- Support with the preparation and organisation of Knowledge Base Articles;
- Supporting activities for the organisation and maintenance of Knowledge Base repositories;
- Advising and designing communication strategies to gain support and interest;
- Drafting presentations, texts, FAQs, news, intranet pages;
- Providing support to other Information Management projects when required.
Join our team and help us humanize the world through technology
Requirements
Who we think you are:
Knowledge and competences
- Ability to analyse, synthetize and present information
- Good verbal and writing communication skills
- General IT skills
- Knowledge on wiki, collaborative sites and social networks
- Experience in end-user assistance for utilisation of information systems
Tools and Methodologies
- Microsoft Office (Work, Excel, PowerPoint)
- FS Pro (Information Mapping®)
- Information Mapping®
- e-Learning software
Collaborative Platform
- Confluence 6 and above
- Aurea Jive 9
- OpenText
Software development Lifecycle
- Atlassian tools
- ServiceNow
Methodology
- Project Management: PM² and PM² Agile
- Agile Software development: Kanban & Scrum
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