Field Service Engineer

Field Service Engineer

Location(s): Belgium - Remote (Field Based)

Job Description

The Field Service Engineer supports PerkinElmer’s analytical solutions by maintaining a high professional standard and demonstrating the value of customer support. The role enhances sales performance through flexible service execution, effective teamwork, and exceptional customer service, covering GC, LC, Mass Spectrometer systems and associated analytical product lines across the BeNeLux region.

Responsibilities

• Perform field service and routine maintenance, including repairs, installation, and validation of instrumentation and accessories.
• Provide onsite user training on defined product groups.
• Conduct service for PerkinElmer overseas offices and overseas customer sites to the same high standard.
• Ensure all documentation, circuit diagrams, Service Data Bulletins and manuals are the correct revisions for specific instrument types.
• Maintain ancillary documentation such as Safety Manual and Procedures Manual to the highest standard, reviewing them regularly per Quality Management System.
• Align personal working practices with departmental performance targets and demonstrate compliance with all team goals.
• Manage service spares and inventory records to the highest standard.
• Report and resolve anomalies promptly and effectively.
• Confirm that all tools and test equipment are adequate for service and that all test equipment is calibrated as specified.
• Submit weekly service documentation, including Service Reports, Time Sheets, Expense Claims, Motor Vehicle Log Sheets, etc.
• Execute additional tasks as defined through Goal statements embedded in company culture.

Basic Qualifications

• Diploma or equivalent in Electronic/Electrical Engineering, Science, or a compatible discipline.
• Minimum 3 years experience in a related Field Service role or similar field.
• Full clean driving license.
• Proficient in English; good Dutch and/or French preferred.

Preferred Characteristics

• Professional communication skills with customers and colleagues at all levels.
• Ability to provide service information, technical data, and general assistance.
• Strong oral and written communication skills.
• Negotiating and influencing abilities.
• Understanding of excellent Customer Service principles.

Please submit your application in English.