Team Lead Senior Incident Analyst
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We're looking for a senior incident analyst to lead a team handling transactional message-exchange incidents in the Belgian energy market. You'll coordinate recovery and workarounds while keeping incident handling consistent.
What you'll do
- Coordinate incident resolution with energy market participants and IT providers.
- Analyse incidents and their impact on connected systems.
- Define, document and execute workarounds and recovery actions.
- Align team procedures and quality standards with service delivery leads.
- Maintain shared knowledge and organise training and handovers.
- Feed recurring incidents into problem and change analysis.
What you bring
- Five years of team management and progress reporting, including coaching and mentoring.
- Five years writing, modifying and executing SQL queries; data analysis.
- Five years defining business and functional requirements, including BPMN, modelling and optimisation.
- At least one year each in the Belgian energy market and message-exchange domains: structure, rectification, measure and cross.
- Experience in incident analysis and defining and managing escalation procedures.
- Coordination with DGO, TSO and supplier stakeholders; third-party IT provider management.
- MIG6 and/or MIG DGO knowledge.
- Knowledge of message-exchange database structures and linked applications, or ability to learn them.
- Ticketing tools such as TopDesk, Jira or ServiceNow.
- Azure DevOps and user story creation.
- ITIL Foundation Certificate.
- Scrum Master or Product Owner certification.
- Dutch or French, C1, with the other language at B2.
- English, C1.
Nice to have
- Five years of functional analysis experience.
- Experience with a project methodology.
Good to know
- Occasional travel to third-party sites.
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