Junior Middleware Operations Analyst

Duration of Contract: 12 Months + Possible Extension

Language: English + French/Dutch

Mode : Hybrid (3 days/Week)

Location: Brussels, Belgium

Your mission

As an Operational Support Operator within the Middleware Foundations Squad, you play a key role in the operational follow-up and maintenance of integrated systems solutions to our customers:

• You will monitor the health of our Production environments.
• You will communicate on issues with internal and external partners.
• You will do a first technical analysis on incidents. And will drive them till closure.
• You provide support and guidance during the development and test phases. Ensuring delivered implementations are fit for operations.
• You will align, support and execute applicative deploys, as well as infrastructure changes.

Job description in detail

• Take ownership (scope, timing, quality) for assignments and for communication with customers, colleagues, partners and suppliers.
• Monitor messaging traffic and other production activities over the different interfaces. Act accordingly in case of failures.
• Perform incident analysis.
• For recurring issues launch Problems and work together with other team members towards a solution.
• Ensure technical support to key users and functional analysts, to take initiative to develop improvements.
• Adhere and follow the solution lifecycle methodology.
• Understand the solution architecture and maintain the technical documentation to ensure an up-to-date high level and detailed knowledge on the system set-up within the Delivery and Operations Organization.
• Provide support in E2E incidents and problems during Extended business hours: 7h- 19h.
• Contribute in a 24/7 on-call guard duty for critical components.
• Support production deploys and infrastructure interventions in and out of business hours.
• Continuously improve the operational follow-up by fine-tuning procedures, documentation and automation.
• Drive the Operations team to a Dev-Ops mode.

Qualifications SOA specific

• You have interest or experience in IT Operations.
• You have interest or experience in following Infrastructure and Integration Solutions:

1. IBM ACE
2. IBM MQ
3. IBM Data Power
4. ELK
5. Kafka / Confluent
6. Docker
7. Azure infra
8. KONG
9. PostgreSQL
10. Bash scripting

• You are familiar with integration concepts of an ESB, a message broker, File transfers, cloud integration, EDA, API management and other middleware concepts.
• It is an asset if you have experience with Aix scripting, Database, sql, Java, perl scripting, XML.

Qualifications Personal

• You have a Bachelor and/or Master or equivalent.
• You have good communication skills and you are customer oriented and result driven.
• You are proactive, motivated and with excellent team working and communication skills.
• You are able to work in a structured and autonomous way and to take responsibility.
• You have good analytic and problem solving skills and can assist in solving incidents.
• You assist your colleagues when required, and share freely the information with them.
• You are stress resistant.
• Working for a multinational looks like a challenge for you.
• You are fluent in Dutch and/or French and you have a very good operational knowledge of English.
• Knowledge of the energy market and processes is an asset.
• You are available to regularly perform tasks during evenings and weekends.