Customer Support Specialist – Operations Control Division within PSCG

In a nutshell

Customer-focused supply chain professional supporting sales companies, solving operational challenges, analyzing performance, and leading cross-functional improvement projects.

Company Information

Toyota is one of the world’s largest automobile manufacturers and a leading global company, founded in 1937. Today, Toyota sells vehicles in 170 countries and employs over 350,000 people worldwide.At Toyota Motor Europe (TME), with our headquarters based in Brussels, Belgium, around 2,700 colleagues from more than 60 nationalities work together across Europe. We are responsible for the wholesale marketing of Toyota and Lexus vehicles, parts and accessories, and we support Toyota’s European R&D, manufacturing, and engineering operations.We are on an exciting journey as we continue to evolve into a mobility company. Our goal is to create even more value and happiness for our customers through a wide range of mobility solutions.

Your team and your responsibilities

Group description:

Parts Supply Chain Group mission is to deliver the right product (service parts, accessories and information) at the right time, through lean integrated logistics, exceeding Customer & Stakeholder expectation, with engaged members realising a sustainable future.

These parts arrive from different suppliers or plants all over the world to Diest (Belgium), where they are distributed directly to the final customer or to our Regional Depots/ National sales companies.

Our Network structure staffs 1500 Toyota members, we deliver to over 3500 dealers and 44 regional warehouses within Europe, Russia and North Africa.

Division/Department description:

You will be part of Operations Control Division, Customer support department:

Our Mission is to ensure that the current and future needs and dreams of our customers are at the heart of PSCG. Based on customer voice, we continuously drive performance improvement activities so that we continue to grow successfully towards a mobility company.

Your responsibilities:

• A portion of the national sales companies will be assigned to you and for which you take full ownership.
• You establish a good relationship with the customers assigned, in order to understand & translate their needs and dreams. Based on this, you drive organisational improvement across supply chain functions.
• Helping the customer, will be a core task for you. On a daily basis you will interact via phone or email to answer their questions, solve their problems and direct them to the right person within TME organisation. This can be on various topics such as product orders, claim handling, returns, customer set up or maintenance.
• You analyse, monitor and interpret the business performance through use of reports.Having a problem solving and coaching mindset, you are able to develop appropriate behaviour in order to improve the performance. Both external customers and internal related divisions can be involved.
• After getting experience in Toyota principles such as TPS and Sell1 buy1, you will educate customers on these principles.
• As you take leadership in cross functional improvement projects, you will have the opportunity to work with diverse departments (transport, operations, procurement, sales,…) and to align direction with top management

Your Profile

Your profile:

• Education level: You have a bachelor or Master degree in Supply Chain , Economics or Business Management.

• Professional, effective and respectful communication is required, both verbally and written.A passion for communication is therefore key. As business language is in English, you speak & write it fluently
• Serving the customer makes you happy
• You enjoy working in a team and understand that diverse personalities & perspectives provide better solutions
• The combination of being an active listener and using your people skills, makes you are a team player able to build strong professional relationships
• You see challenges as a development opportunity and demonstrate flexibility when required by the team or business
• Functionally you have a strong knowledge of Office 365 applications (excel, access, PBI)
• Toyota is a fact based company and kaizen is our middle name, hence you will need to switch between analytical and creative thinking.
• As the range of tasks is broad, strong planning and organisation skills will be needed.

They will help you to be in charge of your own journey and to take action with minimal direction

• Agile to learn new culture, skill, and knowledge as environment, society and customer’s

You have a Toyota DNA, this means you:

• Courage: you are ready to let go of the easy path to reach challenging targets
• Collaboration: you are a team player,