Technical Account Manager

Il y a 2 jours

Geel, Antwerpen, Belgique LinuxCareers Temps plein 90 000 € - 120 000 € Contrat

Axon, a leader in public safety technology, seeks a Technical Account Manager to serve as the primary technical point of contact for a strategic Counter-UAS program customer in Europe. You will manage the deployment and optimization of Dedrone's drone detection and mitigation solutions, fostering long-term partnerships and ensuring operational success across sensor systems, cloud platforms, and RF technologies.

What You'll Do

  • Perform test flights and sensor verification with drones to validate RF sensors, radars, jammers, and acoustic sensors
  • Configure drone systems for automated flights and analyze server data to ensure proper sensor and camera functionality
  • Serve as primary technical liaison between Dedrone and customer stakeholders, participating in operational and technical meetings
  • Provide hands-on field support across deployment lifecycle including hardware setup, sensor commissioning, network validation, platform configuration, and acceptance testing
  • Monitor support tickets, provide tier-2 troubleshooting across sensor, network, server, and UI layers, and elevate to R&D when needed
  • Facilitate training and knowledge transfer for customer operators including API integrations and ATAK/TAK connector implementations
  • Track progress against success plans and KPIs, identify risks, and ensure contractual SLAs are met
  • Coordinate with internal teams (Sales Engineering, Product, R&D) to surface customer insights and influence product roadmaps

What You Need

  • EU citizenship for security clearance purposes
  • Fluent in English
  • 5+ years of experience in IT, network engineering, RF/sensor field engineering, or technical deployment roles
  • Proven track record managing customer relationships and technical projects
  • Robust IT background including Linux and Ubuntu administration, SSH, TCP/IP, VLANs, DHCP, DNS, firewalls, VPNs, and LTE backhaul
  • Working knowledge of on-premises, offline/air-gapped, and cloud deployment models
  • Understanding of Active Directory/Entra ID and identity integration patterns
  • Ability to work autonomously with minimal oversight, particularly when embedded with customer day-to-day
  • Strong technical communication skills tailored to diverse audiences from field operators to executives

Nice to Have

  • Counter-UAS or drone pilot experience
  • Experience working with law enforcement, defense, or government entities (strongly preferred)
  • Basic SQL and certificate management knowledge
  • Comfort maintaining a home lab and learning new sensor, RF, radar, and EO/IR technologies in depth