Technical Account Manager
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Axon, a leader in public safety technology, seeks a Technical Account Manager to serve as the primary technical point of contact for a strategic Counter-UAS program customer in Europe. You will manage the deployment and optimization of Dedrone's drone detection and mitigation solutions, fostering long-term partnerships and ensuring operational success across sensor systems, cloud platforms, and RF technologies.
What You'll Do
- Perform test flights and sensor verification with drones to validate RF sensors, radars, jammers, and acoustic sensors
- Configure drone systems for automated flights and analyze server data to ensure proper sensor and camera functionality
- Serve as primary technical liaison between Dedrone and customer stakeholders, participating in operational and technical meetings
- Provide hands-on field support across deployment lifecycle including hardware setup, sensor commissioning, network validation, platform configuration, and acceptance testing
- Monitor support tickets, provide tier-2 troubleshooting across sensor, network, server, and UI layers, and elevate to R&D when needed
- Facilitate training and knowledge transfer for customer operators including API integrations and ATAK/TAK connector implementations
- Track progress against success plans and KPIs, identify risks, and ensure contractual SLAs are met
- Coordinate with internal teams (Sales Engineering, Product, R&D) to surface customer insights and influence product roadmaps
What You Need
- EU citizenship for security clearance purposes
- Fluent in English
- 5+ years of experience in IT, network engineering, RF/sensor field engineering, or technical deployment roles
- Proven track record managing customer relationships and technical projects
- Robust IT background including Linux and Ubuntu administration, SSH, TCP/IP, VLANs, DHCP, DNS, firewalls, VPNs, and LTE backhaul
- Working knowledge of on-premises, offline/air-gapped, and cloud deployment models
- Understanding of Active Directory/Entra ID and identity integration patterns
- Ability to work autonomously with minimal oversight, particularly when embedded with customer day-to-day
- Strong technical communication skills tailored to diverse audiences from field operators to executives
Nice to Have
- Counter-UAS or drone pilot experience
- Experience working with law enforcement, defense, or government entities (strongly preferred)
- Basic SQL and certificate management knowledge
- Comfort maintaining a home lab and learning new sensor, RF, radar, and EO/IR technologies in depth