Key Lead
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The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. Acting as the Floor Supervisor, they provide guidance and coaching to Brand Representatives and Stock Associates, ensuring store operations run effectively. As part of the store leadership team, the Key Lead drives store performance on the floor through customer experience and team achievement of daily sales.
Key Responsibilities
- Perform opening and closing routines.
- Operate register/point‑of‑sale systems.
- Fulfill OMNI Channel orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain visual displays.
- Analyze reporting to inform decision making.
- Protect store assets and perform inventory control.
- Represent the brand and exemplify company culture and values.
Work Schedule
The schedule varies weekly; expect to work at least 24 hours per week, with required availability on Saturdays and some Sundays. During peak timeframes, hours may increase to support business needs.
Qualifications
- Education: High School Diploma / GED, or equivalent (preferred).
- Retail Experience: At least 1 year preferred.
- Supervisor/Managerial Experience: Not required.
- Language: CEFRB2 fluency in English & Dutch required.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail‑oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
Benefits
- Quarterly bonus program.
- Merchandise discount.
- Mutual insurance and company provident insurance.
- Employee Assistance Program.
- Career development opportunities, internal promotion.
- Training and development.
- Attentive and personalized onboarding.
- International team environment.
- 13th month – 100% (pending probationary period).
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
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