International Sales Support Officer

• Customer oriented role - allround sales administration - temporary assignment
• International environment - Logistics - Antwerp

About Our Client

My client is an international organisation operating in a dynamic and customer-driven environment where excellence in service and continuous improvement are key priorities.

They are committed to delivering high-quality products and ensuring outstanding customer satisfaction through efficient processes and strong collaboration across departments.

They are located near Kapellen and best accessible by bike or car.

Job Description

• The Customer Service Representative is responsible for ensuring a consistent and high service level for assigned customer accounts.
• The role covers the full order-to-cash process from price confirmation to payment, as well as care-to-retain activities such as complaints management and customer support requests
• Youwill act as the main point of contact forcustomers, handlingenquiries, complaints and information requestswith a proactive and solution-oriented approach..
• Youwill check, register and confirmcustomer orders accurately and on time whileencodingthem in the ERP system and coordinatingshipment planning withlogistics partners.
• Youwill coordinatewith carriers and ensurecustomsclearancefor export shipmentswhile managing order closureafterdelivery.
• Youwill support billingactivitiesincluding invoice processing, validation, data input and discrepancyresolution in collaborationwith the financedepartment.
• Youwill coordinateinternalrequestswith relevant departmentssuch as operations, regulatory and supplychain and ensuretimely follow-up on all customer-relatedtasks.
• You Will contribute to process improvements and participate in ERP implementation projects to enhance efficiency and customer experience.

The Successful Applicant

• Preferably, you have a first relevant experience in a client-orientedrolewith diverse administrationtasks.
• You have obtained a Bachelor degree in a relevant field.
• You are familiarwith cross-functionalcollaboration and have experienceworkingwith sales, supplychain, production and finance teams.
• You have strongknowledge of customerjourneyimprovement and a customer-centric mindset.
• You are fluent in English. Next to this, it is an addedvalueifyou have some Dutch and/or French knowledge.
• Youdemonstrateautonomy, stronginterpersonalskills and a collaborative team spirit.
• You have experiencewith CRM systems.

What's on Offer

• You are lookingfor a challengingtemporaryrole of minimum 6 monthswithpossibility to extend.
• Youwill join a dynamic international environment whereyou can furtherdevelopyour expertise in customer service and logistics.
• Youwill have the opportunity to play a keyrole in improvingcustomersatisfaction and operational excellence.
• You Will work in a collaborative team where initiative and continuous improvement are encouraged.