Associate Technical Engineer, CMC

What you will do

We are a trusted partner in remote surveillance and an established player in the security market. To strengthen our team in Brussels, we are looking for a System Support Engineer to support operations of our Monitoring Alarm Receiving Centre (MARC).

How you will do it

• Provide comprehensive technical support for the Monitoring Alarm Receiving Centre to ensure customer satisfaction and operational excellence.
• Install, configure, and support new technologies and system enhancements.
• Contribute to continuous performance improvement initiatives across the department.
• Allocate and coordinate internal and external technical resources.
• Maintain clear and regular communication with management regarding technical topics and progress.
• Coordinate and support data protection compliance activities.
• Ensure technical support services meet corporate and company standards.
• Support technical projects within defined budgets and timelines.
• Maintain a secure and organized working environment ("clean desk" policy).

What we look for

Required

• Solid knowledge of Linux and Windows Server environments.
• In-depth understanding of networking.
• Fluent in Dutch/Flemish and English, and intermediate French.
• Excellent communication skills.
• Strong planning and organizational skills.
• Analytical and solution-oriented mindset.
• Ability to perform under pressure and manage stressful situations effectively.
• Responsible attitude and time flexibility.

Preferred

• Knowledge of the electronic security industry and relevant industry certifications.
• Experience with databases.
• Familiarity with systems used in Customer Monitoring Centres (e.g., MASterMind, video surveillance platforms).
• Understanding of ISO 9001:2015 processes and INCERT quality certification requirements.

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun. We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work. #LI-CC3

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for the bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.