Service Account Manager

AboutLandmark GlobalLandmarkGlobal, part of Bnode, is a leading player in international e-commercelogistics. In a world where cross-border e-commerce continues to grow rapidly,we help businesses connect with customers across the globe through reliable,high-quality logistics solutions. At LandmarkGlobal, we combine operational excellence with a strong customer-first mindset. To supportour continued growth across Europe, we are looking for a Service AccountManager (SAM) to join our Crossborder Eurasia team.

What will you do?

As a ServiceAccount Manager, you are the trusted partner for our customers after thesales phase. You ensure that promises turn into performance.You willmanage and develop a portfolio of international customers, with a strong focuson long-term relationship building, customer retention and growth. Youare not simply there to react to customer issues, but to proactively understandyour customers' business, identify risks before they become problems, spotopportunities to improve the partnership, and make sure we continuously deliverthe quality we have promised.You willplay a key role in building long-term relationships, deliveringoutstanding service, and continuously improving our operations. Acting as thebridge between customers and internal teams, you help translate needs intotangible results.

What You’ll Do

• Be the primary point ofcontact for a portfolio of international customers, building strong,long-term relationships with key and major accounts
• Drive customer retention byproactively identifying risks and structural issues, understandingcustomer needs and ensuring issues are addressed before they impact therelationship (IT, invoicing, operational performance)
• Monitor service performancethrough KPIs and reporting, and lead Quarterly Business Reviews(QBRs)
• Drive continuous improvementinitiatives to enhance efficiency, service quality and customersatisfaction challenging internal processes where necessary
• Work closely with Operations,Customer Service, IT, Finance and other internal stakeholders to deliversolutions
• Maintain a strong overview ofyour customer portfolio, including performance, open issues, commercialopportunities and potential retention risks

Who are you?

• Master’s degree or equivalentthrough experience
• At least 3 years ofexperience in a commercial, customer-facing and/or service-orientedrole.
• Proven track record as (key) account manager is a plus.
• Experience in e-commerce,logistics, or a complex operational environment would be advantageous.
• Fluent in Dutch and either Englishor French (trilingual is an advantage)
• Strong communication andstakeholder management skills
• Commercially aware, with a customer-firstmindset, you can balance customer needs with the interests of theorganization.
• Analytical andsolution-oriented, with a drive for continuous improvement.
• Analyzing,commenting on and presenting customer KPI’s comes naturally.
• Well-organized,detail-oriented, and able to manage multiple priorities
• Comfortable with MicrosoftOffice (Excel, PowerPoint) and CRM systems (Microsoft Dynamics is aplus)
• The position is open tocandidates based in Belgium or the Netherlands (hybridremote/office)
• Valid driver’s license(Category B)

Why Join Us?

Be part of a growinginternational organization at the heart of e-commerce logistics Combine commercial accountmanagement with operational problem-solvingWork in a dynamic,cross-border environment with diverse stakeholders Have a direct impact on customerexperience and operational excellence Opportunities for professionalgrowth and development within Bnode A role with autonomy,responsibility, and visibility

What do we offer?

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying.On top of that, you can count on:

• Meal vouchers of €8 per workingday
• Hospitalization-, group- anddisability insurances
• A phone subscription, including25GB data
• A flexible renumeration plan,which allows you to customize your own benefits. A company car, bikeleasing, public transportation, extra days off,... the choice is yours
• Possibility to enter theFederal Mobility plan
• Work/life balance, thanks toflexible working hours and the possibility to work from home
• 20 days of statutory leave and7 additional extralegal days off
• An end-of-year andperformance-based bonus and double holiday pay
• Many benefits from more than 100 Bpost-partners

#Bnode #LI-DNI #LandmarkGlobal