Senior IT Helpdesk Officer
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Nexeo is currently looking for a Senior IT Helpdesk Officer for one of the leading multinationals in Belgium.
Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.
As a consultant you will have the opportunity to be part of Nexeo:
- International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
- over 20% growth each year
As Senior IT Helpdesk Officer, you will be responsible of the following tasks:
- Provide 1st & 2nd line support by telephone, mail or in person
- Active filtering, handling, coordination and follow-up of IT service requests
- Provide user assistance in a broad sense including tablets, Smartphones, ... via all our communication means like phone, mail, IT corner, etc.
- Identify, track, and resolve hardware and software incidents that affect the end-users
- Ensure Workstation Assets Management
- Be able to master, set up and configure workstations
- Prepare accurate and timely support documentation where required
- Active contribution in Workplace related projects
- Coordinate technical assistance to resolve operational issues provided by internal and external service providers
- Liaise with external suppliers to ensure delivery to agreed standards and timescales
- Advise on workplace & mobile architecture in a broad sense (conceptual)
- Be a driver in innovation & improvement projects
Profile
- Excellent level of French AND English
- At least 5 years of experience within a similar role
- Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10
- Attention to detail and a good communication
Working for Nexeo
- A very attractive salary package
- Interesting career opportunities
- Ambitious goals are encouraged
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