Customer Service

Il y a 4 jours

WestVlaanderen, West-Vlaanderen, Belgique Jobat Temps plein 40 000 € - 56 000 € Contrat

Our client is a long-established industrial manufacturer with production sites in Belgium and abroad, supplying high-performance chemical solutions. Supported by private equity investors, the organisation is evolving from a traditional setup towards a more modern, performance-driven operating model. The company is located in the North of the province of West Flanders.

Jobomschrijving

The Customer Service & Customs Coordinator will:

  • Become a key member of a team of five customer service professionals, managing the complete order-to-cash process for an international B2B customer portfolio.
  • Oversee and manage customs documentation and trade compliance activities for international import and export transactions.
  • Act as the primary point of contact for customers, building strong relationships and ensuring an excellent service experience from order placement through delivery and invoicing.
  • Proactively manage customer enquiries, orders, delivery follow-up, and issue resolution, ensuring customer satisfaction and operational excellence.
  • Coordinate closely with planning, logistics, production, and sales teams to ensure seamless execution of customer commitments.
  • Collaborate with freight forwarders and customs brokers to facilitate smooth and compliant cross-border shipments.
  • Contribute to continuous improvement initiatives and digital transformation projects, helping modernise processes and enhance customer service efficiency.