Spa Manager
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About The Role
At Rikka Spa, we are passionate about delivering a high level of customer service to our clients throughout their wellness journey and are looking for motivated individuals who share our passion to join our team on a year‑round or seasonal basis.
Main Tasks
- Lead by setting a good example and being an active team player
- Deliver high quality treatments including counselling and consultations
- Ensure all Spa team members adhere to the SOPs, best practice, regulations and company policy
- Support the recruitment, induction and training development of all spa contractors
- Oversee Spa operations, ensuring that sales and operational budgets, service standards and operational procedures are in place and are effectively being delivered
- Help analyse monthly reports using the information to grow the business (policy and operations of the Spa, competition, occupancy and usage etc)
- Collaborate with marketing to help execute effective sales & marketing initiatives to increase business levels and repeat clientele
About You
- Experience in a supervisory role in a spa environment
- Excellent communication and interpersonal skills
- Proven experience in providing training and developing spa personnel
- Competent computer skills including spa‑scheduling systems and software
- Ensuring 5‑star service at all times
- Legally eligible to work in Japan (holding a valid visa status)
- Can communicate sufficiently in English and Japanese
Offer
Annual Compensation (consideration based on skills, experience, and language skills)
¥5,700,000 to ¥7,000,000
This Includes
- Company dormitory staff accommodation or housing allowance of up to ¥30,000 per month
- Seasonal Grand Hirafu and Hanazono Ski Lift Pass
- Performance‑based bonus of up to the equivalent of one month’s base salary
Other Benefits
- Product sales incentives and tips
- Transportation allowance: up to ¥30,000 per month
- Employee discounts on various Lapidem products, as well as Setsu Hotel accommodation, food & beverages, ski rentals, yoga, etc.
- Training & development opportunities, including fully sponsored training at our Tokyo head office
- Relocation package of ¥200,000 from those outside Hokkaido and ¥100,000 from within Hokkaido
Standard Working Hours
- Variable working hours scheduled on a monthly basis e.g 13:00 – 22:00 including 60‑minute break (8 working hours)
- Hours may increase during high occupancy periods
- Days off: 2 days off per week (shift system), 116 days or more off per year
careers@rikkaspa.com
https://rikkaspa.com/
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