Product Director, Programmable Voice

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is shaping the future of communications and digital identity.

Our mission is simple : to enable seamless global connectivity and trusted engagements that power the world's interactions.

Together, our solutions fuel innovation across the world's largest companies and emerging brands. With a truly global reach, we enable businesses to create engaging customer experiences while integrating fraud protection across the entire lifecycle.

Our portfolio covers global voice, messaging and data connectivity, alongside 5G and IoT solutions. It also includes digital identity, verification and CPaaS platforms for personalised, omnichannel engagement. Through these capabilities, we help businesses and communities stay connected, secure and ready to grow. Today, we reach more than 5 billion subscribers, secure over 180 billion transactions every year, and connect more than 1,000 destinations worldwide - delivering on our commitment to connect, protect and engage everywhere.

Key highlights

• Powering more than 13 billion digital communications every month
• Supporting over 3,500 active customers through a presence in 50+ global offices across 100+ countries
• Managing 50% of global roaming data traffic and connecting 150 million IoT devices
• Driving innovation in 5G, private networks and IoT, reinforcing our position in next-generation communications

Product Director, Programmable Voice

Location: Brussels, Belgium/ Global

Reports to: VP Programmable Voice, Messaging, Network API

Scope: Global - Proximus Global L4 Programmable Voice AI solution

Job Summary

The Product Director, Programmable Voice is responsible for defining, building and scaling Proximus Global's L4 Programmable Voice solution: an abstracted, ready-to-consume application layer built on BICS Cloud Communications carrier voice assets, Konera Network APIs and Telesign identity and fraud signals.

The role targets the global SMB, mid-market and voice-AI startup segments and enterprises - customers typically in the €10-100k ARR range - who want the capabilities large API platforms offer but cannot justify building and operating lower-level voice products themselves. It closes a structural gap in the portfolio: today

Proximus Global has no SMB voice offering in any market, while external CPaaS players capture the higher-margin application layer on top of our own wholesale assets.

This role owns the end-to-end product journey - from proposition definition through market launch and international scaling - leading a team of product managers and working cross-functionally across BICS, Konera and Telesign. The successful candidate will build the partner ecosystem and commercial model that position Proximus Global as a trusted, AI-ready challenger to Twilio, Bandwidth and Vonage in selected use cases and priority regions.

Key Responsibilities

Team Leadership

• Lead, mentor and develop a team of product managers across discovery, launch and scale-up stages
• Balance strategic guidance with hands-on support to bring a greenfield product to market at the pace of the category
• Build a product culture rooted in accountability, customer evidence, speed and AI-assisted ways of working

Strategy & Vision

• Own and evolve the Programmable Voice strategy, positioning the offering as the trusted L4 challenger to established global API platforms in selected use cases and priority regions
• Maintain a clear, phased roadmap: near term - number masking, branded calling and the AI voice agent on a programmable call-control engine, real-time media streaming and self-serve distribution; mid term - transcription, translation and language handling, notifications, flash calling, voicemail, recording, AI-capable IVR, CRM/workflow connectors and agentic exposure; long term - voice embedded natively into major LLM runtimes and agent frameworks
• Enforce scope discipline against the agreed exclusions: no direct large-enterprise motion (retained by BICS Cloud Communications), no race to the cheapest per-minute pipe, no in-house foundation voice models, and one global product with regional adapters rather than parallel codebases
• Identify market opportunities, customer needs and competitive positioning across Europe, North America, MEA, LATAM and Asia-Pacific

Product & Project Management

• Own the full product lifecycle, from ideation through launch to scaling, on a global footprint from day one
• Define and execute product plans, timelines and budgets, and steer build-versus-buy and platform architecture decisions for the greenfield OSS/BSS stack
• Ensure timely delivery within scope and quality ex