Storage Technical Support Engineer
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We’re exclusively partnered with a global data storage vendor to grow its EMEA technical support team. With 40+ years in the market, they’re one of only a handful of vendors still covering every storage tier, from flash to disk to tape. A new leadership team has driven a strong run of sales growth, and the business is now reinvesting heavily in R&D, hiring and next-generation storage built for AI workloads. That growth means the support team is busy, and they need a German-speaking support engineer who already knows storage and can start picking up customer tickets quickly. You’d be joining at a good time: a business on the up, with real backing behind its products and people.
What you’ll do
- Own technical support cases for enterprise customers across EMEA, including German-speaking accounts
- Troubleshoot issues and work out whether the cause sits in the product, the wider environment or the customer’s backup setup
- Explain technical problems and fixes clearly to customers and partners
- Work with product engineering to escal issues and feed back on improvements
What you’ll need
- Fluent German and English, spoken and written
- 3+ years in a technical support role working with storage or backup
- Solid grounding in SAN, NAS, backup and recovery
- Hands-on experience with backup software
- Confident dealing directly with customers
- Based in Belgium
Nice to have
- VTL, object storage or tape experience
- Linux/Unix and Windows troubleshooting
- Fibre Channel, iSCSI, replication or de-duplication
- Backup tools such as Veritas NetBackup, CommVault or EMC NetWorker
- VMware experience