Senior Functional Consultant – Dynamics 365 Customer Service
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Our client, a prominent global leader in the industrial manufacturing sector, is executing a large-scale digital transformation to modernize its service operations on a cloud-based platform. The project requires a dedicated expert to drive the standardization of global service processes while ensuring alignment between business needs and technical capabilities.
Responsibilities
- Own and optimize end-to-end customer service processes within the core platform.
- Translate business requirements into standard functionality to minimize custom development and promote best practices.
- Design workflows for case management, service contracts, SLAs, interventions, and invoicing.
- Lead functional workshops and requirements gathering sessions with international stakeholders.
- Collaborate with solution architects and technical teams to ensure solutions align with global business processes.
- Identify process gaps and drive harmonization across different markets.
- Support testing, deployment, and change management activities during global rollouts.
Requirements
- You have 4+ years of functional consultancy experience focusing on Dynamics 365 Customer Service.
- You possess deep expertise in configuring the standard Dynamics 365 service module and Power Platform.
- You bring strong experience in process mapping and optimization within manufacturing or industrial service environments.
- You possess a solid understanding of case management, service operations, and end-to-end service lifecycles.
- You have experience translating complex business requirements into practical Dynamics 365 solutions.
- You're able to demonstrate strong stakeholder management and workshop facilitation skills.
- You're proactive and confident in challenging legacy approaches to drive process standardization.
- You are fluent in English.
Nice to Haves
- Prior experience with Salesforce Service Cloud, ServiceNow CSM, or Zendesk.
- Previous involvement in large-scale global business transformation initiatives.
Offer
- Start date: ASAP
- Duration: Long-term
- Work regime: Full-time
- Location: Antwerp
- Working model: Hybrid (minimum 3 days per week onsite)
- Contract: Open to both permanent employees and freelancers
-
Dynamics 365 Customer Service Consultant – Hybrid, Antwerp
Il y a 4 jours
Antwerpen, Antwerpen, Belgique Pauwels Consulting Temps plein 70 000 € - 90 000 € ContratPauwels Consulting is seeking a seasoned Dynamics 365 Customer Service consultant to lead the standardization of global service processes within a cloud-based platform. You will drive end-to-end process optimization, partner with international stakeholders, and translate complex business requirements into scalable Dynamics 365 solutions.Based in Antwerp with...
-
Dynamics 365 CE
Il y a 4 jours
Antwerpen, Antwerpen, Belgique Vivid Resourcing Temps plein 90 000 € - 120 000 € ContratSenior D365 Customer Service Functional ConsultantRole OverviewWe are looking for a Senior Dynamics 365 Customer Service Functional Consultant to support a global service transformation programme. The role is approximately 90% D365 Customer Service functional and process focused and 10% business-facing.The successful candidate will have strong hands-on...
-
Senior D365 CS Consultant – Process Transformation
Il y a 4 jours
Antwerpen, Antwerpen, Belgique Vivid Resourcing Temps plein 90 000 € - 120 000 € ContratVivid Resourcing in Belgium is seeking a Senior Dynamics 365 Customer Service Functional Consultant to support a global service transformation programme. The role is 90% D365 Customer Service functional and process focused, with 10% business-facing work, and regular presence in the Antwerp office is strongly preferred.You will collaborate with business...
-
Azure & 365 Cloud Architect - Customer-Facing
Il y a 5 jours
Antwerpen, Antwerpen, Belgique AXI Temps plein 60 000 € - 80 000 € ContratVoor ons Cloud Infra & Customer Services team zijn we op zoek naar een Cloud Solution Architect met sterke technische maturiteit, businessinzicht én een uitgesproken customer-facing mindset.Onze teams bouwen én beheren schaalbare, veilige en future-proof cloudomgevingen binnen het Microsoft Azure- en Microsoft 365-ecosysteem. Jij combineert diepgaande...
-
Cloud Solution Architect | Azure
Il y a 4 heures
Antwerpen, Antwerpen, Belgique AXI Holding Services Temps pleinFunctieomschrijvingVoor ons Cloud Infra & Customer Services team zijn we op zoek naar een Cloud Solution Architect met sterke technische maturiteit, businessinzicht én een uitgesproken customer-facing mindset.Onze teams bouwen én beheren schaalbare, veilige en future-proof cloudomgevingen binnen het Microsoft Azure- en Microsoft 365-ecosysteem. Jij...
-
Senior Billing Officer
Il y a 4 heures
Antwerpen, Belgium QbD Group Temps plein🔍 Senior Billing Officer📍 Antwerp, Belgium 🕓 Full-timeAre you a billing professional who enjoys bringing structure, accuracy and ownership to the invoicing process? Do you like being the go-to person for billing-related questions and helping colleagues work more efficiently? Then you might be the Senior Billing Officer we're looking for at QbD...
-
Senior IT Systems Engineer
Il y a 6 jours
Antwerpen, Vlaams Gewest, Belgique Cmb.Tech Temps pleinJob descriptionCMB.TECH is one of the largest listed, diversified and future-proof maritime groups in the world with a combined fleet of about 250 vessels: dry bulk vessels, crude oil tankers, chemical tankers, container vessels and offshore energy vessels. CMB.TECH also offers hydrogen and ammonia fuel to customers, through own production or third-party...
-
Implementation Team Lead
Il y a 4 heures
Antwerpen, Wilrijk, Belgique KERRIDGE COMMERCIAL SYSTEMS CORP Temps plein"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."Klipboard provides specialist software, services and support to deliver fully...
-
Senior engineer
Il y a 3 semaines
Antwerpen, Vlaanderen, Belgique Sia Temps pleinCompany DescriptionSia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We...
