Customer Support Representative, German, Dutch Speaking
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- B2B Relationship Management: Manage incoming corporate inquiries across phone and digital platforms, consistently meeting strict safety standards and service benchmarks.
- Operational Problem-Solving: Identify the root causes of complex technical and operational issues, delivering swift, long-term resolutions for commercial clients.
- Cross-Functional Teamwork: Coordinate with Engineering, Supply Chain, and Key Account teams to maintain data accuracy and optimize operational workflows.
- Paid Onboarding Program: Prior experience in automotive or logistics industries is not required; we provide a fully paid, intensive training program covering all necessary technical aspects of global fleet operations and shipping.
Requirements
- Language Skills: Fluent proficiency in both German and Dutch is required.
- Corporate English: At least B2-level English to effectively handle internal, cross-border communications and company reporting.
- Core Competencies: A strong commitment to client satisfaction combined with composure during high-volume operational periods.
- Software Aptitude: Comfort operating and switching between various databases and specialized software tools.
Core Competencies
Demonstrates strong B2B Relationship Management skills, operational problem-solving abilities, and effective cross-functional teamwork. Proficient in managing client satisfaction while maintaining composure in high-volume operational environments.
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