Dutch Customer Support Specialist | E-commerce

On behalf of our client, we are looking for a Dutch Customer Support Specialist to join a market‑leading e‑commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining high satisfaction levels this company is known for. If you are a customer‑first professional who thrives on innovation and high‑quality service, this is your chance to connect thousands of partners and customers every day.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information about our products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
• Process orders, returns, and exchanges according to company guidelines.
• Maintain accurate customer records and handle sensitive data with confidentiality.

Qualifications

• Native or fluent in Dutch.
• Proficient in English.
• Previous experience in customer service is a plus.
• Strong problem‑solving skills.
• High level of empathy, patience, and a customer‑first attitude.
• Flexibility to work shifts, including evenings & weekends.

Benefits

• Competitive salary and benefits package.
• Monthly performance bonus.
• Private medical insurance.
• Relocation package to Greece (flight tickets, four weeks of paid accommodation, real estate agency fees covered).
• Monthly relocation bonus: €150.
• Relocation bonus after 6 months: €400.
• Relocation bonus after 9 months: €400.
• Remote work policy all over Greece.