IT Support Technician – L1 Resident Engineer

Do you want to be the face of IT at an international airport site, in a demanding operational environment?

Joining SAL International at Liège Airport means ensuring, day in and day out, the continuity of IT services for a multilingual organisation at the heart of logistics and airport operations.

As part of its growth, SAL International is looking for an L1 IT Support Technician – Resident Engineer based in Liège.

WHY JOIN SAL INTERNATIONAL?

SAL International is an international player in airport handling and logistics. What you will find there:

• A dynamic, operational environment at the heart of Liège Airport
• An international and multilingual setting
• An autonomous role: you are the site's IT point of reference
• A solid structure, backed by central IT teams (L2/L3, infrastructure, network, security)

Jobomschrijving

As L1 Resident Engineer, you are the first point of contact for all IT incidents and requests on site. You combine deskside support and helpdesk.

User support

• Provide Level 1 IT support, on site and remotely, to employees at the Liège site
• Diagnose and resolve common incidents: laptops, desktops, monitors, docking stations, printers, headsets and peripherals
• Support Windows 10/11 and Microsoft 365 environments (Outlook, Teams, Word, Excel, PowerPoint, OneDrive), as well as basic application support
• Resolve basic connectivity issues (LAN, Wi-Fi, VPN)
• Support meeting rooms and videoconferencing equipment (Teams, cameras, microphones, screens)

Access and security

• Manage access: accounts, password resets, MFA and authentication, in line with security procedures
• Apply IT security policies and immediately report any suspicious incident (phishing, malware, unauthorised access)

Hardware and lifecycle

• Install, configure and prepare IT equipment (PCs, iOS/Android mobile devices, peripherals)
• Handle IT onboarding and offboarding of employees (workstation preparation, handover and collection of equipment, access rights)
• Keep the IT inventory up to date and coordinate replacements, warranties, repairs and disposals
• Tickets, escalation and coordination
• Log, prioritise, track and close tickets in the ITSM tool (ServiceNow, Jira Service Management)
• Escalate complex incidents to L2/L3 teams with a full diagnosis, and follow them up in line with SLAs
• Act as the link with central IT teams, service providers and external suppliers
• Inform local management of major incidents or service interruptions
• Contribute to IT documentation (knowledge base, procedures, troubleshooting guides)

You are not just a ticket-taker: you are the local IT point of reference and help ensure the continuity of the site's IT services.

THE TEAM & THE MANAGER

Based at the Liège office, you report directly to the Station Manager, Pierre Jeurissen. You work closely with SAL International's IT teams in Belgium and Saudi Arabia.