System Analyst

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Job CategoryEnterprise Technology & InfrastructureJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword. It's a way of life. We're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.
About the TeamThe Data 360 & Visualization Platform Operations team keeps the platforms that run Salesforce's own business running. We operate Data 360, CRM Analytics, and Tableau, the data and analytics foundation for how Salesforce sells, serves, and makes decisions. We are Customer Zero: we run these products at enterprise scale first, and what we learn goes back to the product teams.
Keep it up. Monitoring, alerting, and frontline incident response that catch problems before customers do.
Make it stable. Root-cause analysis of recurring failures, plus closing security and compliance findings.
Run it well. Cataloging supported assets, tracking run costs, and keeping practices consistent.
Make it easy to get help. One clear way to ask for support, backed by automation and AI agents.
Be Customer Zero. Regular performance reviews, with the evidence fed to product and engineering.
What it's like to join at this level: You'll be a trusted operator on a team that is rebuilding how it works. You already know how to run production; here you'll take the hardest recurring problems, own them to root cause, and turn what you learn into runbooks, monitors, and automation the whole team uses. You'll manage escalations and support processes with guidance from senior leads, and you'll help the analysts around you get better.
Who thrives here: You're curious, you want to know why something happened, and you stay calm when something breaks. You can explain technical issues clearly to non-technical people, and you leave every system a little better documented and a little more automated than you found it.
What Are We Looking For?As a Senior Systems Analyst, Data Foundations, you'll independently own production support and administration for Salesforce's enterprise data and analytics platforms, with a strong grasp of native platform functionality and best practices. You'll help the team respond faster and resolve issues sooner, and you'll keep an eye on how satisfied our customers and partners are. You'll manage escalations across teams and time zones, act as a frontline responder who swarms incidents and knows when to pull in reliability engineers, own root-cause analysis through to resolution, and design monitoring that gives early warning. You'll shape lightweight support processes and reference material, and mentor analysts. You are an individual contributor and a go-to expert for your platform area.
ResponsibilitiesEscalation Management & Incident ResponseOwn escalations on cases, intake, and investigations across teams and time zones: set priority, route to the right engineering, SRE, or vendor owner, drive them to closure, and keep stakeholders informed.
Run follow-the-sun handoffs so escalations keep moving between Mexico City, Dublin, and Hyderabad without losing context.
Track escalation trends (volume, repeat causes, time to engage, time to resolve), and bring them to leads and platform engineering to drive fixes.
Be the escalation point for Tier-2 analysts on complex cases and investigations.
Be a frontline responder in incidents: connect fi