Front Office Supervisor

At Ghent Marriott Hotel, hospitality is about more than providing a service. It is about creating memorable experiences for our guests and making sure our associates feel supported, valued and empowered to do their best.

As Front Office Supervisor, you will play a key role in leading the Front Office team, maintaining Marriott's service standards and ensuring smooth daily operations. You combine a hands‑on approach with a passion for coaching and developing people, while making sure every guest feels welcome and well taken care of.

What will you do as a Front Office Supervisor:

• Lead, motivate and coach our Front Office Hosts, supporting their onboarding, training and professional development.
• Create memorable guest experiences by ensuring personalized service and professionally handling guest requests and complaints.
• Monitor guest feedback and implement improvement initiatives to enhance guest satisfaction and service quality.
• Supervise daily Front Office operations, ensuring smooth check‑in and check‑out procedures, effective shift handovers and compliance with Marriott standards.
• Promote Marriott Bonvoy engagement, ensure proper recognition of VIPs and Elite Members, and support upselling initiatives.
• Support departmental administration, including staff scheduling, workforce planning, training records, attendance monitoring, payroll follow‑up and operational reporting.

Who are you?

• You have at least two years of Front Office experience in a hotel environment.
• Previous supervisory experience is an advantage, and you are ready to take the next step in your hospitality career.
• You have a genuine passion for hospitality and enjoy helping others develop their skills.
• You communicate confidently, take initiative and remain calm when things get busy.
• You are organized, detail‑oriented and comfortable balancing guest needs with operational and administrative responsibilities.
• You have a good knowledge of Microsoft Office. Experience with Opera or a similar Property Management System is an advantage.
• You speak fluent English. A good knowledge of Dutch is preferred, and additional languages are always welcome.
• Experience with Marriott International standards and operations is a plus.

What do we offer you?

• The opportunity to take on a leadership role within an internationally recognized hospitality brand.
• Career and development opportunities within Marriott International.
• Access to comprehensive training and development programs.
• A dynamic, international and multicultural working environment.
• Associate discounts through the Marriott Explore Program.
• Competitive compensation and benefits.
• The opportunity to make a real difference in both guest satisfaction and team development.

About us

We are a leading hospitality group in the heart of Ghent, operating iconic hotels such as the Ghent Marriott, Residence Inn by Marriott, Holiday Inn Express & Suites and Courtyard by Marriott. The Ghent Marriott, located along the scenic Korenlei, is the flagship of our portfolio. The hotel features 150 luxurious rooms, 7 versatile meeting spaces and an inviting bar beneath a stunning glass roof.

Accessibility

Ghent Marriott Hotel is located on the picturesque Korenlei in the heart of Ghent. You can reach us:

• On foot or by bike: close to the city center with nearby bike parking
• By public transport: just a 5‑minute walk from the Korenmarkt tram stop
• By car: within walking distance of parking garages ‘Kouter’ and ‘Ramen’

Everyone welcome

We believe in the power of diversity. Whoever you are, wherever you're from – if you’re excited about this role, we encourage you to apply. We’d love to hear your unique perspective and experience.