Retail Account Manager

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POSITION SNAPSHOT

Type of work: Hybrid

Type of contract: Open-ended/permanent

Full/Part Time: Full time

Location: Zaventem, BE

ABOUT US

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

ABOUT THE ROLE

About the Role

In line with Bridgestone Europe and First Stop guidelines, the Retail Account Manager is responsible for implementation & development of the Retail Network as well as contributing to the joined success of the Network and the Partner by ensuring:

• The efficiency and profitability of the Retail Network by being the key window and consultant for our Partners to improve and optimise their operating profit and more particularly services, sales, marketing, and customer service for their points of sales
• Recruit, develop and manage the retail network of maintenance and repair centres and work closely with our partners as well as central functions such as marketing and procurement to execute an effective strategy and deliver success to our business

Responsibilities:

• You develop the network by identifying and recruiting high-quality prospects who align with our vision and values, and by actively supporting the onboarding, monitoring, and development of Partners
• You drive business development by balancing your efforts between recruiting new Partners and supporting the growth of existing ones ensuring both expansion and quality
• You build strong relationships with Partners to understand their needs and ensure high levels of satisfaction
• You grow sales and revenue by identifying trends, applying effective sales techniques, and optimizing procurement processes at the point of sale (POS)
• You promote centralized procurement services across the network to maximize negotiated supplier rebates for both the network and individual Partners
• You act as the key link between centralized programs (Marketing, Fleets, Procurement, Digital Tools) and the Partner network, driving adoption through engagement, education, and support
• You improve operational efficiency by consulting on inventory management, store layouts, and process optimisation
• You provide training and development opportunities to enhance Partner capabilities in sales, marketing, customer service, and product knowledge
• You monitor performance by setting targets, tracking progress, and implementing corrective actions when needed
• You contribute to strategic planning by collaborating with senior management to define long-term goals, and the steps needed to achieve them as well as improve our offerings to the network

Qualifications & Experience Required

Education, Master, other certification:

• A Bachlors or Masters degree in Economics, Marketing, Business administration, Management Engineering as preference

Experience (years):

• Min 5 years in Retail, Business Development, Key Account, Sales/After Sales Account roles consistently meeting or exceeding targets
• Experience in sales organizations in a complex and international and/or matrix environment
• Knowledge of B2B environment, automotive and tyre business, after sales, spare parts, is considered a plus

Technical Skills:

• Sales & Marketing Retail Know-How: Familiarity with retail and the industry
• Analytical skills: the ability to analyse sales data, market trends and operational metrics to identify areas for improvement and develop data-driven strategies
• IT literacy: MS Office package including Outlook, Excel, SharePoint and PowerPoint

Languages Skills:

• Dutch - native or fluent
• English - full professional proficiency
• French - professional proficiency

Soft/Behavioral Skills:

• Customer focus: a deep understanding of customer needs and the ability to enhance customer satisfaction through tailored solutions
• Communication skills: strong verbal and written communication skills for effectively conveying ideas, presenting findings, and collaborating with team members and clients
• Interpersonal skills: the ability to build and maintain strong relationships