ServiceNow Technical Developer- ITSM, CSM
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ServiceNow Technical Developer- ITSM, CSM
Role Description:
- The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM) and Customer Service Management (CSM) modules.
- This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.
Key Responsibilities
Development & Configuration
- Customize and configure ServiceNow ITSM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
- Develop workflows, Flow Designer flows, and automation scripts.
- Create and maintain UI policies, client scripts, business rules, and script includes.
- IntegrationBuild integrations using REST/SOAP APIs, MID Server, and Integration Hub.
- Ensure secure and scalable integration with external systems (CRM, ERP).
Platform Administration
- Manage instance upgrades, cloning, and performance optimization.
- Configure CMDB, discovery, and asset management.
Quality & Compliance
- Adhere to coding standards and ServiceNow best practices
- Ensure compliance with ITIL processes and security guidelines.
Required Skills & Qualifications
- 4–6 years in ServiceNow development, with hands-on ITSM and CSM implementation experience.
Technical Skills
- Strong knowledge of ServiceNow scripting and configuration.
- Experience with Flow Designer, Integration Hub, and Orchestration.
Certifications
ServiceNow Certified System Administrator (CSA) – Mandatory.
Certified Implementation Specialist – ITSM and CSM – Preferred.
Certified Application Developer (CAD) – Good to have.
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