Customer Service Lead — Banking Partnerships

Il y a 4 jours

Brussel Hoofdstad, Belgique CASH by Batopin Temps plein 60 000 € - 90 000 € Contrat

CASH by Batopin in Belgium is seeking a Customer Service Lead to guide a cross-functional CS team, collaborate with member banks, and oversee incident and dispute handling. You will drive continuous improvement of processes and tooling while building strong relationships with banks and internal teams.

You will balance people leadership with hands-on problem solving, owning complex cases and driving operational excellence in a fast-paced fintech environment.